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For Companies At a Glance
- Tasks: Manage public sector accounts and develop tailored IT solutions for clients.
- Company: Join ARO, a dynamic tech company focused on public sector innovation.
- Benefits: Enjoy a competitive salary, hybrid work, and generous holiday perks.
- Other info: Opportunities for professional development and a supportive team environment.
- Why this job: Make a real difference in public services while growing your career.
- Qualifications: Experience in IT account management and strong communication skills required.
The predicted salary is between 40000 - 40000 ÂŁ per year.
Location: Cardiff (Hybrid with regular travel to customers)
Salary: Up to ÂŁ40,000 DOE + car allowance + OTE
Contract type: Permanent
About The Role
We are looking for a motivated Public Sector Account Manager to join our team at ARO. In this role, you will focus on expanding ARO's footprint within the public sector market by developing and managing SME-level public sector clients. You will work closely with public sector clients to understand their unique needs, enabling you to propose tailored technology solutions that improve service delivery and operational efficiency.
Your expertise will cover a broad portfolio of IT services including cloud solutions, nextâgeneration networking, cybersecurity, connectivity, managed services, and sustainable technologies designed for the public sector. This position requires building strong relationships with key stakeholders, including local authorities, government departments, educational institutions, and healthcare organisations. You will coordinate with internal teams and external partners to deliver solutions aligned with public sector compliance requirements and budgetary constraints.
The ideal candidate will have experience in public sector sales, a good understanding of public procurement processes, and the ability to navigate complex tendering activities. Success in this role requires a strategic mindset, excellent communication skills, and a commitment to fostering longâterm partnerships with public sector clients. Please note that this role will require attendance in our Cardiff office and consistent travel to client sites. You must be able to commute to the office and have your own transport.
What You'll Do
- Manage the full sales cycle from lead generation to contract negotiation and closing
- Develop account plans that align with client needs
- Lead tender and proposal processes ensuring adherence to public procurement regulations
- Keep up to date with changes in public sector technology trends and compliance requirements
- Efficiently gather requirements from prospective and current accounts to produce a solution that meets their needs
- Develop longâterm working relationships with prospective and existing customer accounts
- Work in partnership with various teams within ARO to ensure customer satisfaction
- Arrange and attend customer meetings with SME accounts regularly
- Work towards KPI and targets on a daily basis
- Provide accurate and timely information, forecasts and reports to management
- Respond promptly to client queries and coordinate internal resources to resolve issues
- Maintain accurate records of customer interactions and account activity
- Escalate risks, commercial concerns or service issues to management in a timely manner
Essential Requirements
- Proven experience in an account management role in IT solutions or technology
- Knowledge of IT solutions, trends and technology with a key focus on public sector requirements
- Strong analytical and problemâsolving abilities
- Strong communication and interpersonal skills for client relationship building
- A high level of computer literacy, including the use of cloud CRMS and internal IT systems
- Full UK driving licence and ability to travel to sites on a regular basis
- Demonstrated success in managing complex sales cycles and tender processes
- Strong negotiation and influencing skills
- Selfâmotivated with a resultsâdriven approach
Desirable Requirements
- Sector specific knowledge and experience in a vertical market
- Strong understanding of public sector procurement processes and compliance standards
- Relevant industry certifications or qualifications
- Ability to develop strategic account plans aligned with public sector needs
Benefits
- Company Pension Scheme and matching contributions
- Company Perks portal
- Private Medical insurance
- Life assurance
- 25 days holiday plus bank holidays plus holiday trading
- Your Birthday off, on us
- Health Club and Wellbeing Scheme
- ARO Shares after 12 months employment
- Employee Assistance Programme
- Technical Training Academy and Eâlearning
- Hybrid working
If even 80% of this matches your experience and attributes, we would be delighted to hear from you.
Account Manager - IT in Cardiff employer: ARO Technology
Contact Detail:
ARO Technology Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Account Manager - IT in Cardiff
â¨Tip Number 1
Network like a pro! Attend industry events, webinars, and local meetups to connect with potential employers and other professionals in the public sector. Building relationships can open doors that a CV just can't.
â¨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their needs and how your skills can help them achieve their goals. Tailor your pitch to show youâre the perfect fit for their team.
â¨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
â¨Tip Number 4
Donât forget to apply through our website! We love seeing applications directly from motivated candidates who are eager to join our team. Plus, it gives us a chance to see your passion for the role right from the start.
We think you need these skills to ace Account Manager - IT in Cardiff
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in public sector sales and account management. We want to see how your skills align with the specific needs of the role, so donât hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves building relationships with various stakeholders, itâs crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect how you can effectively engage with clients and internal teams.
Highlight Your Problem-Solving Abilities: Weâre looking for someone who can navigate complex tender processes and find tailored solutions for our clients. In your application, share examples of how you've tackled challenges in previous roles, especially in the public sector.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep track of your application and ensures you donât miss out on any important updates from us!
How to prepare for a job interview at ARO Technology
â¨Know Your Public Sector Inside Out
Before the interview, brush up on the latest trends and compliance requirements in the public sector. Familiarise yourself with the specific needs of local authorities and government departments, as this will show your potential employer that you understand their market and can tailor solutions effectively.
â¨Master the Sales Cycle
Be prepared to discuss your experience managing the full sales cycle, from lead generation to closing deals. Have specific examples ready that demonstrate your success in navigating complex tender processes and how you've built long-term relationships with clients.
â¨Showcase Your Communication Skills
Since this role involves building strong relationships, practice articulating your thoughts clearly and confidently. Think about how you can convey technical information in a way that resonates with non-technical stakeholders, as this will be crucial in your interactions with clients.
â¨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and negotiation skills. Prepare by thinking through past experiences where you successfully resolved client issues or negotiated contracts, and be ready to share these stories during the interview.