Project Coordinator

Location: Glasgow OR Liverpool (Hybrid)

Salary: £27,000 - £30,000

Contract type: Permanent

About the role

We are looking for an experienced administrator or co-ordinator with an eye for detail to join our team here at ARO. The Project Coordinator provides administrative and coordination support to the Collaboration Onboarding team, assisting in the delivery of telephony and connectivity projects. The role focuses on ensuring project activities are well-organised, documented, and communicated effectively to support smooth onboarding processes. You will work closely with internal teams, customers, and external stakeholders, helping to maintain accurate records, track progress, and ensure delivery timescales are met. Please note that this is a Hybrid role with onsite requirement 3 days a week. You must be able to commute to the office and have your own transport.

What you’ll do

• Support Project Delivery: Assist in the delivery of onboarding projects and incremental orders, ensuring tasks are completed accurately, on time, and within scope.
• Maintain Accurate Records: Keep project data, reports, and documentation up to date, ensuring handovers and records meet company standards.
• Facilitate Communication: Serve as a point of contact for internal teams, customers, and external suppliers, maintaining professional communication and escalating issues or delays as needed.
• Enhance Customer Experience: Contribute to a smooth onboarding process, ensuring stakeholders are informed and supported throughout the delivery lifecycle.
• Enable Team Efficiency: Provide administrative support to help colleagues achieve shared project goals and maintain a productive team environment.
• Support Continuous Improvement: Identify opportunities to improve processes, documentation, and reporting for more efficient project coordination.
• Track team WIP forecast.
• Assist in planning and preparing handovers, ensuring documentation and quality standards are met.
• Complete small onboarding orders and incremental requests, ensuring accuracy and timely delivery.
• Assist in scheduling meetings, preparing agendas, and distributing notes and action points.

What we are looking for?

Essential

• Strong administrative and organisational skills.
• Attention to detail and accuracy.
• Effective written and verbal communication skills.
• Ability to manage multiple tasks and prioritise workload.
• Competent in Microsoft Office and/or project ticketing systems.
• Ability to work independently as well as part of a team.
• Organised and methodical in approach to tasks.
• Reliable, proactive, and accountable.
• Professional and approachable in all communications.
• Flexible and adaptable in a dynamic project environment.
• Calm and logical when handling queries or issues.

Desirable

• Experience in telephony, connectivity, or IT environments.
• Experience working with suppliers such as Gamma, Wildix, NFON, City Fibr.
• Previous experience in project coordination or administrative support role.
• Familiarity with project documentation, ticketing systems, or onboarding processes.

Who are we?

ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK. As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission. To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive. In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

Why Work for ARO?

At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us! We offer a wide range of benefits and incentives to our employees including:

• Company Pension Scheme and matching contributions.
• Company Perks portal.
• Private Medical insurance.
• Life assurance.
• 25 days holiday plus bank holidays plus holiday trading.
• Your Birthday off, on us.
• Health Club and Wellbeing Scheme.
• ARO Shares after 12 months employment.
• Employee Assistance Programme.
• Technical Training Academy and E-learning.
• Hybrid working.

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.