At a Glance
- Tasks: Lead and mentor a tech team while solving complex IT challenges.
- Company: Dynamic tech company in Aberdeen with a hybrid work model.
- Benefits: Competitive salary, private medical insurance, and 25 days holiday.
- Other info: Join a supportive environment with excellent career growth opportunities.
- Why this job: Make a real impact by driving technical solutions for diverse clients.
- Qualifications: Strong IT knowledge and experience leading technical teams.
The predicted salary is between 50000 - 50000 € per year.
Location: Aberdeen (Hybrid)
Salary: Up to £50,000
Contract type: Permanent
About the role
We’re looking for an experienced and technically strong Technical Lead to join our team and act as the senior point of expertise. This is a hands‑on role suited to someone who enjoys solving technical challenges, leading from the front, and supporting engineering teams through high‑level escalations and critical incidents. As Technical Lead, you will take ownership of complex technical issues, provide guidance and direction to engineers, and help drive the successful delivery of infrastructure, networking, cloud, and IT operations services across multiple clients and industries. You’ll play a key role in technical decision‑making, escalation management, service improvement, and ensuring solutions are delivered to a high standard and within agreed SLAs. This role is ideal for someone with strong 3rd line experience, great troubleshooting capability, and the ability to lead through knowledge, collaboration, and hands‑on problem solving in a fast‑paced, client‑focused environment. Please note that this is a Hybrid role with onsite requirement in Aberdeen 3 days a week. You must be able to commute to the office and have your own transport.
What you’ll do
- Lead and mentor a team of system administrators, network engineers, and support technicians, providing technical guidance and support across day‑to‑day operations and escalations.
- Design, implement, and support IT infrastructure solutions for multiple clients across on‑premises, cloud, and hybrid environments.
- Act as the primary technical escalation point for high‑priority or complex incidents, changes, and project work.
- Work directly with clients to understand business requirements and translate them into effective, scalable technical solutions.
- Support the onboarding and offboarding of MSP clients, ensuring smooth transitions and minimal disruption to services.
- Ensure consistent delivery of IT services in line with agreed SLAs, operational standards, and best practices.
- Collaborate with account managers and service coordinators to plan, prioritise, and deliver technical work effectively.
- Drive continuous improvement across systems, processes, documentation, and support procedures.
- Stay up to date with emerging technologies and provide recommendations to enhance services, systems, and overall client experience.
What we are looking for?
Essential
- Strong knowledge of Windows Server, Active Directory, Group Policy, DNS, DHCP, and Microsoft Exchange / Microsoft 365.
- Experience with virtualisation, including VMware and Hyper‑V, along with backup and disaster recovery solutions.
- Solid understanding of network infrastructure, including firewalls, routers, switches, VLANs, and VPN technologies.
- Proficiency with cloud platforms, particularly Microsoft 365 and Microsoft Azure.
- Experience with remote monitoring and management (RMM) tools and working within managed service environments.
- Familiarity with cybersecurity best practices, patch management, endpoint protection, and system hardening.
- Proven experience leading, mentoring, or supporting technical teams within a collaborative environment.
- Excellent communication skills, both written and verbal, with the ability to engage confidently in client‑facing situations.
- Strong organisational and multitasking abilities, capable of managing multiple clients, priorities, and projects simultaneously.
- A proactive problem‑solver who remains calm and effective under pressure.
- Customer‑focused mindset with a commitment to delivering high levels of service and technical support.
Desirable
- Scripting and automation experience, particularly with PowerShell, would be advantageous.
- Comfortable working within ticketing systems and PSA platforms such as ConnectWise and Autotask.
Benefits
- Company Pension Scheme and matching contributions
- Company Perks portal
- Private Medical insurance
- Life assurance
- 25 days holiday plus bank holidays plus holiday trading
- Your Birthday off, on us
- Health Club and Wellbeing Scheme
- ARO Shares after 12 months employment
- Employee Assistance Programme
- Technical Training Academy and E-learning
- Hybrid working
If even 80% of this matches your experience and attributes, we would be delighted to hear from you.
IT Technical Lead employer: ARO group
Join a dynamic and innovative team as an IT Technical Lead in Aberdeen, where you'll enjoy a hybrid working model that promotes work-life balance. Our company fosters a collaborative culture with a strong focus on employee growth, offering extensive training opportunities and a comprehensive benefits package, including private medical insurance and a generous holiday allowance. With a commitment to continuous improvement and cutting-edge technology, we provide a rewarding environment for those looking to make a meaningful impact in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technical Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend meetups, and engage in online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your projects and technical expertise. This gives potential employers a tangible look at what you can do beyond just your CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. Use mock interviews with friends or mentors to build confidence and refine your answers, especially around troubleshooting and leadership.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and ready to take on the challenges ahead.
We think you need these skills to ace IT Technical Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Technical Lead role. Highlight your 3rd line experience, technical expertise, and any leadership roles you've had. We want to see how you can lead from the front!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've tackled complex technical challenges and led teams to success. We love a good story!
Show Off Your Communication Skills:Since this role involves client interaction, make sure to showcase your excellent communication skills in your application. Whether it's through your CV or cover letter, let us know how you engage with clients and translate their needs into technical solutions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at ARO group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Active Directory, and cloud platforms like Microsoft 365 and Azure. Be ready to discuss specific scenarios where you've used these technologies to solve problems or improve processes.
✨Showcase Your Leadership Skills
Prepare examples of how you've led and mentored technical teams in the past. Think about situations where you provided guidance during critical incidents or escalations, and be ready to explain your approach to problem-solving and team collaboration.
✨Understand the Client's Needs
Research the company and its clients to understand their business requirements. Be prepared to discuss how you would translate these needs into effective technical solutions, demonstrating your customer-focused mindset and ability to deliver high levels of service.
✨Stay Calm Under Pressure
Interviews can be stressful, especially for a role that involves handling complex incidents. Practice answering tough questions calmly and confidently, showcasing your proactive problem-solving skills and ability to manage multiple priorities effectively.
