Project Manager (Transformation) in Cardiff

We have an opportunity for a maternity cover contract for an experienced Project Manager to join our team. The purpose of this role is to project manage business improvement and transformational activities across key ARO processes including Prospect to Order and Service Management, and to ensure that the planned benefits associated with those enhancements are delivered to the business. Enhancements may be platform and process optimisations, or integrations of business areas not currently utilising group ARO platforms. The role exists to ensure projects can be delivered effectively both on time and to the quality required, all tasks key to the project's success are identified and managed, and ensuring all stakeholders are successfully engaged. Ultimately we want those impacted by the project to view the transformation positively, and to achieve the goals for the business.

Please note that this is a Hybrid role with onsite requirement 3 days a week. You must be able to commute to the office and have your own transport.

What you’ll do

• Initiation: Completes project initiation planning and documentation which defines and baselines: Planned benefits, scope, deliverables/quality, milestones, schedule, cost, risk, resources, contingency and project communication. Able to complete project kick-offs with stakeholder groups, clearly articulating the key project elements. Obtains stakeholder approval and commitment on tasks. Ensures project documentation is maintained.
• Delivery: Establishes and leads project teams with agreed-upon roles and responsibilities. Delivers projects to contracted service levels, ensures customer satisfaction and to budget (where applicable). Monitor and document project progress to ensure on-time delivery. Tracks and assesses project risk and formulates mitigating contingency plan. Develops, monitors, and updates the project cash flow and financial forecasts (where applicable). Adheres to quality standards, reviews project deliverables, and communicates variances accordingly. Manages major changes, such as scope, via change control with project sponsor approval. Identifies project performance issues, analyzes, and addresses them in a timely manner. Communicates project status on a regular weekly and monthly basis to all stakeholders. Manages dates, operations, tasks, and scheduling in project management tool such as Monday.com. Manages the integration of vendor tasks e.g. PoPx and tracks and reviews vendor deliverables. Manage project-related financial processes, including purchase orders, invoicing, and budgeting (where applicable). Strong problem-solving and analytical skills within multiple complex environments and teams who may have diverse viewpoints and needs. Ability to understand and follow business processes and standards. Defines stage boundary criteria e.g. “go / no-go”. Completes stage boundary reviews with team and stakeholders.
• Closure: Completes lessons learned and documents outcomes for future project rollouts.

What we are looking for?

• Essential: Delivery of projects impacting 50+ people. Strong project planning and management methodology, able to plan, manage and deliver multiple projects concurrently. Ability to manage project relationships up to Executive level. 5+ years relevant project management experience. Demonstrable experience of delivering projects with high impact operational benefit or of strategic business importance. Expert at using tools such as MS Office, MS Project or Monday.com. Strong understanding and application of project management concepts and methodology e.g. PRINCE 2 / PRINCE 2 Agile / PMP. Solid understanding of processes relevant to the content of the project e.g. ITIL, ServiceNow, CRM. Has an understanding of the deliverables relating to business integration activities, and can help team members plan, manage and mitigate risks and issues relating to their deliverable e.g. customer comms, data, processes.
• Behaviours: Represents and promotes the project and its contribution to company goals. Ability to learn quickly and navigate new tools and systems. Effective problem resolution and decision-making ability – shows initiative and good judgement in resolving issues. Ability to lead group meetings effectively, influence others, and build agreement. Effective communication both written and verbal. Ability to manage projects simultaneously and prioritise work effectively.

Who are we?

ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK. As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission. To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive. In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

Why Work for ARO?

At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us! We offer a wide range of benefits and incentives to our employees including: Company Pension Scheme and matching contributions, Company Perks portal, Private Medical insurance, Life assurance, 25 days holiday plus bank holidays plus holiday trading, Your Birthday off, on us, Health Club and Wellbeing Scheme, ARO Shares after 12 months employment, Employee Assistance Programme, Technical Training Academy and E-learning, Hybrid working.