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For Companies At a Glance
- Tasks: Manage public sector accounts and develop tailored IT solutions for clients.
- Company: Join ARO, a forward-thinking tech company with a vibrant culture.
- Benefits: Enjoy a competitive salary, hybrid work, and great perks like extra holiday.
- Other info: Dynamic role with opportunities for professional development and travel.
- Why this job: Make a real difference in the public sector while growing your career.
- Qualifications: Experience in IT account management and strong communication skills required.
The predicted salary is between 40000 - 40000 £ per year.
Location: Cardiff (Hybrid with regular travel to customers)
Salary: Up to £40,000 DOE + car allowance + OTE
Contract type: Permanent
About the role
We are looking for a motivated Public Sector Account Manager to join our team at ARO. In this role, you will focus on expanding ARO’s footprint within the public sector market by developing and managing SME-level public sector clients. You will work closely with public sector clients to understand their unique needs, enabling yourself to propose tailored technology solutions that improve service delivery and operational efficiency. Your expertise will cover a broad portfolio of IT services including cloud solutions, next-generation networking, cybersecurity, connectivity, managed services, and sustainable technologies designed for the public sector. This position requires building strong relationships with key stakeholders, including local authorities, government departments, educational institutions, and healthcare organizations. You will be responsible for coordinating with internal teams and external partners to deliver solutions aligned with public sector compliance requirements and budgetary constraints. The ideal candidate will have experience in public sector sales, a good understanding of public procurement processes, and the ability to navigate complex tendering activities. Success in this role requires a strategic mindset, excellent communication skills, and a commitment to fostering long-term partnerships with public sector clients. Please note that this role will require attendance in our Cardiff office and will include consistent travel to client sites. You must be able to commute to the office and have your own transport.
What you’ll do
- Manage the full sales cycle from lead generation to contract negotiation and closing.
- Develop account plans that align with client needs.
- Lead tender and proposal processes ensuring adherence to public procurement regulations.
- Keep up to date with changes in public sector technology trends and compliance requirements.
- Efficiently gather requirements from prospective and current accounts to produce a solution that meets their needs.
- Develop long-term working relationships with prospective and existing customer accounts.
- Work in partnership with various teams within ARO to ensure customer satisfaction.
- Arrange and attend customer meetings with SME accounts regularly.
- Work towards KPI and targets on a daily basis.
- Provide accurate and timely information, forecasts and reports to management.
- Respond promptly to client queries and coordinate internal resources to resolve issues.
- Maintain accurate records of customer interactions and account activity.
- Escalate risks, commercial concerns or service issues to management in a timely manner.
What we are looking for?
Essential:
- Proven experience in an account management role in IT solutions or technology.
- Knowledge of IT solutions, trends and technology with a key focus on public sector requirements.
- Strong analytical and problem-solving abilities.
- Strong communication and interpersonal skills for client relationship building.
- A high level of computer literacy, including the use of cloud CRMs and internal IT systems.
- Full UK driving licence and ability to travel to sites on a regular basis.
- Demonstrated success in managing complex sales cycles and tender processes.
- Strong negotiation and influencing skills.
- Self-motivated with a results-driven approach.
Desirable:
- Sector specific knowledge and experience in a vertical market.
- Strong understanding of public sector procurement processes and compliance standards.
- Relevant industry certifications or qualifications.
- Ability to develop strategic account plans aligned with public sector needs.
Why Work for ARO?
At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work.
- Company Pension Scheme and matching contributions.
- Company Perks portal.
- Private Medical insurance.
- Life assurance.
- 25 days holiday plus bank holidays plus holiday trading.
- Your Birthday off, on us.
- Health Club and Wellbeing Scheme.
- ARO Shares after 12 months employment.
- Employee Assistance Programme.
- Technical Training Academy and E-learning.
- Hybrid working.
If even 80% of this matches your experience and attributes, we would be delighted to hear from you.
Account Manager - IT in Cardiff employer: ARO group
Contact Detail:
ARO group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - IT in Cardiff
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and local meetups to connect with potential employers and other professionals in the IT sector. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its public sector clients. Understand their needs and challenges so you can tailor your responses and show how you can provide value. We want to see you shine!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Account Manager - IT in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in public sector account management. We want to see how your skills align with the specific needs of the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves building relationships with clients, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application, and consider including examples of how you've successfully managed client relationships in the past.
Highlight Your Technical Knowledge: We’re looking for someone who understands IT solutions and public sector requirements. Make sure to mention any relevant experience or certifications you have that relate to cloud solutions, cybersecurity, or other technologies mentioned in the job description.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at ARO group
✨Know Your Public Sector Inside Out
Before the interview, brush up on the latest trends and compliance requirements in the public sector. Familiarise yourself with the specific needs of local authorities and government departments, as this will help you demonstrate your understanding of their unique challenges.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built long-term relationships with clients in the past. Highlight your communication skills and how you've navigated complex sales cycles, as these are crucial for an Account Manager role.
✨Master the Art of Tender Processes
Since the role involves managing tender and proposal processes, be ready to discuss your experience with public procurement regulations. Bring examples of successful tenders you've managed, showcasing your strategic mindset and attention to detail.
✨Demonstrate Your Results-Driven Approach
Be prepared to talk about your achievements in previous roles, especially regarding KPIs and targets. Use specific metrics to illustrate how you've contributed to your team's success, as this will resonate well with the interviewers.