At a Glance
- Tasks: Provide first-line technical support and troubleshoot desktop and network issues.
- Company: Join ARO group, a dynamic team in Cardiff focused on customer satisfaction.
- Benefits: Enjoy a hybrid work model, professional development, and a supportive team environment.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Make a real difference by helping customers and solving tech challenges every day.
- Qualifications: Strong communication skills and a passion for technology are essential.
The predicted salary is between 31500 - 38500 £ per year.
ARO group in Cardiff, Wales, invites applications for an IT Service Desk Analyst to deliver first-line technical support, manage incidents and requests, and ensure customer satisfaction.
You'll troubleshoot desktop and network issues, work via phone, email, and monitoring systems, and escalate as needed; hybrid role with 2-3 days onsite, commuting to Cardiff.
Join a team focused on SLAs, proactive monitoring, and professional development in a fast-paced environment.
#J-18808-Ljbffr
Hybrid IT Service Desk Analyst – Cardiff employer: ARO group
ARO is an exceptional employer, offering a dynamic work environment in Leeds that fosters professional growth and innovation in the cyber security sector. With a strong emphasis on employee well-being, ARO provides a comprehensive benefits package, including private medical insurance, a generous holiday allowance, and opportunities for technical training. The hybrid working model allows for flexibility while maintaining a collaborative culture, making it an ideal place for Account Managers to thrive and build meaningful relationships with clients.
