Store Manager (28528)

Arnold Lumber Company is a full-service lumberyard offering building materials, a full line of masonry supplies, cabinetry, and a Kitchen & Bath Design Center Showroom with locations in Bristol, Wakefield, Westerly, and the Headquarters based in West Kingston. If you are seeking a rewarding position with an opportunity for career growth – we want YOU on our team!

PURPOSE: The Store Manager is responsible for managing full store responsibilities and coordinating with other department managers to optimize sales and profitability while satisfying customer and employee needs.

ESSENTIAL FUNCTIONS:

• Oversee all store operations ensuring completion of daily opening and closing procedures, project completion, categorized inventory control, merchandising, delivered material processes, and customer service.
• Develop monthly, quarterly, and annual plans for operations and profitability of your responsibility.
• Lead the inside sales team of both Lumber Operations and Door shop within the West Kingston Store.
• Recruit, direct, and motivate direct employees to attain goals.
• Develop and train existing employees for future advancement within the organization.
• Assist in developing and administrating training plans to ensure succession within the sales department.
• Build relationships and partnerships with vendors to assist with the development of staff.
• Ensure quality customer service through personal interaction with contractors and retail customers by resolution of customer complaints.
• Work with the Buyers to help manage merchandise levels by ensuring that the proper ordering, receiving, pricing, and merchandising procedures are followed.
• Work with the Operations Manager to ensure expected customer service levels are being maintained.
• Work with the Outside Sales staff to leverage new and existing relationships to continue to grow the business.
• Monitor all new and current customers including set-up of accounts, changes to accounts, and involvement in collections with the Credit Manager.

OTHER JOB DUTIES:

• Thorough understanding of company policies and practices.
• Ensure compliance with all applicable company policies and procedures.
• Perform all other duties as assigned including carrying out responsibilities, performing duties, using skills, and working in conditions necessary to perform all assigned tasks.

Qualifications

LEADERSHIP: Plan, delegate, and control work assignments. Review salaries/wages of others and recommend changes as appropriate. Recommend new hires, promotions, transfers, demotions, disciplinary action, and terminations of employment. Conduct performance reviews. Establish departmental budget and have sole accountability for the results as measured against the budget. Have managerial level responsibilities for a clearly identifiable program and department.

COMPETENCIES/SKILLS:

• Aggressive sales mentality and goal-driven management.
• Strong leadership and management skills with the ability to motivate staff.
• Excellent customer service abilities.
• Strong relationship team-building experience.
• Excellent verbal and written communication skills.
• Organized with attention to detail.
• Works well under pressure and deadlines; ability to multitask.
• Proficient in Microsoft Office Suite.
• Proficient working as well as experienced in POS/ERP Systems.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS: Ability to physically stand, bend, squat, and lift up to 25-30 lbs. Ability to sit for long periods of time. Manual dexterity.

EDUCATION & EXPERIENCE: Bachelor’s Degree in Business Administration or related field is highly preferred. Retail store management, sales, and purchasing experience within the LBM Industry preferred. Minimum of 3-5 years of proven store management experience.

We offer a comprehensive benefits package offering flexible options to meet your healthcare needs and a robust 401(k) and Roth retirement savings program. Our competitive compensation package is based on one’s skill set and experience.