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- Tasks: Create outstanding customer experiences in Click & Collect branches and assist with car sales.
- Company: Join Arnold Clark, a leader in the automotive industry with a focus on people.
- Benefits: Earn £24,500 plus bonuses, enjoy 33 days' leave, and receive generous discounts.
- Why this job: Passionate about cars and customer service? This role offers growth and excitement!
- Qualifications: Energetic, detail-oriented, and a confident communicator with a full UK driving licence.
- Other info: Dynamic work environment with training opportunities and a commitment to diversity.
The predicted salary is between 29280 - 40800 £ per year.
We're currently looking for an Area Customer Service Executive to create an outstanding customer experience in our Click & Collect branches and help customers get excited about our products. This is a regional role and will require travel throughout the UK.
We offer:
- £24,500 + performance-related bonus of up to £12,000 per annum
- Company Car
- 33 days' annual leave
- Generous employee discounts
- Private health care and sick pay cover
- Maternity and paternity packages
Hours
You’ll work a five-day week on a set rota that includes weekends (39.5 hours per week).
About the role
Passionate about cars? Great. Passionate about customer service? Even better. As an Arnold Clark Click & Collect Product Genius, you’ll play a key part in the Click & Collect process, introducing customers to the car they’ve chosen online for the very first time. You’ll also help the customer through the process of selling their car to Arnold Clark. You’ll be committed to learning about our products and be able to deliver an outstanding level of service when customers come to collect or sell their car. This role will be a great fit for a customer service superstar who thrives in a fast-paced environment, and you’ll be rewarded with plenty of opportunities to increase your earnings and develop your career.
Essential Skills
- Full of energy and enthusiasm, with great people skills
- Good attention to detail when handling documentation
- A confident communicator who understands that a positive attitude gets great results
- Willing to learn and work with our branch network to ensure our customers have a great experience
- The ability to go the extra mile!
- A full UK driving licence
- Happy working on your own initiative, to problem solve and maximise handovers and purchases
- Ability to take ownership of situations all the way through to resolution
Day-to-day duties
- Completing the handover and purchase of cars for our Click & Collect service
- Preparing handovers for the day ahead
- Arranging all documentation prior to handover to make sure the process goes smoothly for customers
- Encouraging customers to share their experiences on social media
- Helping the customer familiarise themselves with their new vehicle
- Helping customers sell their car through our Sell Your Car service
- Learning about different vehicles and manufacturers
- Providing relevant information and being there for our customers when assistance is required
You’ll get plenty of training and coaching, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player and show us you’ve got the drive to make this a career, not just a job.
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Area Customer Service Executive in York employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Customer Service Executive in York
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Arnold Clark's website and social media. Understanding their values and culture will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can go the extra mile for customers.
✨Tip Number 3
Dress to impress! Even if the role is casual, looking smart and professional can make a great first impression. It shows you care about the opportunity and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Area Customer Service Executive in York
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service and cars shine through! We want to see that you’re genuinely excited about the role and how you can contribute to creating an outstanding customer experience.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that match the job description. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Use bullet points if it helps, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Arnold Clark
✨Know Your Products
Before the interview, make sure you familiarise yourself with the cars and services offered by Arnold Clark. Being able to discuss specific models and features will show your passion for the role and impress your interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlighting your ability to create outstanding customer experiences will resonate well with the interviewers looking for a customer service superstar.
✨Demonstrate Enthusiasm and Energy
During the interview, let your enthusiasm shine through! A positive attitude can make a huge difference. Show them that you're not just looking for a job, but that you're excited about the opportunity to work with customers and cars.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. This shows your interest in the role and the company. You might ask about training opportunities or how success is measured in the Area Customer Service Executive position.
