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- Tasks: Create outstanding customer experiences in Click & Collect branches and assist with car sales.
- Company: Join Arnold Clark, a diverse and inclusive workplace passionate about people.
- Benefits: £24,500 salary, performance bonus, company car, 33 days leave, and private healthcare.
- Why this job: Perfect for car enthusiasts who love customer service and want to make an impact.
- Qualifications: Energetic, great people skills, confident communicator, and full UK driving licence required.
- Other info: Dynamic role with training opportunities and career growth in a fast-paced environment.
The predicted salary is between 29280 - 40800 £ per year.
We're currently looking for an Area Customer Service Executive to create an outstanding customer experience in our Click & Collect branches and help customers get excited about our products. This is a regional role and will require travel throughout the UK.
We offer:
- £24,500
- Performance-related bonus of up to £12,000 per annum
- Company Car
- 33 days' annual leave
- Generous employee discounts
- Private health care and sick pay cover
- Maternity and paternity packages
Hours: You'll work a five-day week on a set rota that includes weekends (39.5 hours per week).
About the role: Passionate about cars? Great. Passionate about customer service? Even better. As an Arnold Clark Click & Collect Product Genius, you'll play a key part in the Click & Collect process, introducing customers to the car they've chosen online for the very first time. You'll also help the customer through the process of selling their car to Arnold Clark. You'll be committed to learning about our products and be able to deliver an outstanding level of service when customers come to collect or sell their car. This role will be a great fit for a customer service superstar who thrives in a fast-paced environment, and you'll be rewarded with plenty of opportunities to increase your earnings and develop your career.
Essential Skills:
- Full of energy and enthusiasm, with great people skills
- Good attention to detail when handling documentation
- A confident communicator who understands that a positive attitude gets great results
- Willing to learn and work with our branch network to ensure our customers have a great experience
- The ability to go the extra mile!
- A full UK driving licence
- Happy working on your own initiative, to problem solve and maximise handovers and purchases
- Ability to take ownership of situations all the way through to resolution
Day-to-day duties:
- Completing the handover and purchase of cars for our Click & Collect service
- Preparing handovers for the day ahead
- Arranging all documentation prior to handover to make sure the process goes smoothly for customers
- Encouraging customers to share their experiences on social media
- Helping the customer familiarise themselves with their new vehicle
- Helping customers sell their car through our Sell Your Car service
- Learning about different vehicles and manufacturers
- Providing relevant information and being there for our customers when assistance is required
You'll get plenty of training and coaching, but we are looking for candidates with a thirst for knowledge and an ability to learn. We'd expect you to be a great team player and show us you've got the drive to make this a career, not just a job.
Our Culture: Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Locations
Area Customer Service Executive in York, Yorkshire employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Customer Service Executive in York, Yorkshire
✨Tip Number 1
Get to know the company inside out! Before your interview, spend some time on Arnold Clark's website. Familiarise yourself with their values, products, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your passion for customer service and your ability to go the extra mile. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm shine through. Share personal stories that highlight your people skills and attention to detail. Remember, they want to see the real you and how you'd fit into their team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Area Customer Service Executive in York, Yorkshire
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service and cars shine through. We want to see that you’re genuinely excited about the role and how you can contribute to creating an outstanding customer experience.
Tailor Your CV: Make sure your CV is tailored to the Area Customer Service Executive role. Highlight relevant experience and skills that match what we’re looking for, like your people skills and attention to detail. This helps us see why you’d be a great fit!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Arnold Clark
✨Know Your Stuff
Make sure you brush up on your knowledge about the cars and products offered by Arnold Clark. Being able to discuss specific models and features will show your enthusiasm and commitment to the role.
✨Show Off Your People Skills
As an Area Customer Service Executive, you'll be interacting with customers regularly. Practice your communication skills and think of examples where you've gone the extra mile for a customer in the past. This will help you demonstrate your passion for customer service.
✨Prepare for Scenario Questions
Expect questions that assess how you handle various customer service situations. Think of times when you've resolved issues or improved a customer's experience. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Be Ready to Discuss Your Initiative
This role requires someone who can work independently and take ownership. Be prepared to share examples of when you've taken the initiative in previous roles, whether it's solving a problem or improving a process. This will highlight your proactive attitude.
