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- Tasks: Be the friendly face of our Volkswagen branch, delivering top-notch customer service.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration.
- Benefits: Enjoy 33 days' holiday, generous discounts, private healthcare, and training opportunities.
- Why this job: Make a real impact by creating great first impressions for our customers.
- Qualifications: Excellent phone skills, a passion for service, and strong organisational abilities.
- Other info: Flexible 4 on, 4 off schedule with room for career growth.
The predicted salary is between 30000 - 42000 £ per year.
We're recruiting for a Receptionist to join our Volkswagen branch in Wishaw.
We offer:
- 33 days' holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- And much more...
Hours: Full time: 4 days on, 4 days off. 38.5 hours per week.
About the role
At Arnold Clark, you'll be known as a Customer Experience Host. We believe that first impressions count and that outstanding customer service should begin the moment our customers enter the showroom. As a Customer Experience Host, you'll be the welcoming face of Arnold Clark. From warmly greeting our customers face-to-face to helping them on the phone in a professional manner. You'll deliver excellent customer service while staying on top of daily admin duties and maintaining branch standards with enthusiasm and a smile.
Day-to-day duties:
- Acting as the first point of contact for our customers, in person and on the phone
- Managing a large volume of customer calls and dealing with enquiries effectively and efficiently
- Making sure the customer areas are kept tidy and presentable and that our customers are well looked after
- Working proactively with all departments within the branch
- Going the extra mile for all our customers
Essential skills:
- A fantastic telephone manner
- Excellent interpersonal skills
- A genuine interest in delivering excellent service and going above and beyond for our customers
- The confidence to work independently and also as part of a team
- Highly organised with the ability to multi-task
Nice to have (but not essential):
- Knowledge of Cisco telephony
- An understanding of Microsoft Office and Excel
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Receptionist in Wishaw employer: Arnold Clark.
Contact Detail:
Arnold Clark. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Wishaw
✨Tip Number 1
Make sure you research Arnold Clark and their values before your interview. Knowing about their commitment to customer service and diversity will help you stand out as a candidate who truly fits their culture.
✨Tip Number 2
Practice your telephone manner! Since you'll be handling a lot of calls, it’s crucial to sound friendly and professional. Try role-playing with a friend to get comfortable with common customer queries.
✨Tip Number 3
Show off your organisational skills during the interview. Bring examples of how you've managed multiple tasks in previous roles, as this will demonstrate your ability to juggle the demands of being a Customer Experience Host.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Arnold Clark team.
We think you need these skills to ace Receptionist in Wishaw
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your application for the Receptionist position. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’ve done your homework!
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Use clear language, check your spelling and grammar, and make sure it’s easy to read. First impressions matter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about working with us!
How to prepare for a job interview at Arnold Clark.
✨Know the Company
Before your interview, take some time to research Arnold Clark and their values. Understanding their commitment to customer service and diversity will help you align your answers with what they’re looking for.
✨Practice Your Phone Skills
Since you'll be managing a large volume of customer calls, practice your telephone manner. Try role-playing with a friend to ensure you sound professional and friendly when answering calls.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple tasks effectively. Think of examples from your past experiences where you successfully juggled various responsibilities while maintaining high standards.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the role and the company culture, like asking about training opportunities or team dynamics.
