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- Tasks: Lead a team of technicians, ensuring high-quality repairs and customer satisfaction.
- Company: Join Arnold Clark, a diverse and inclusive automotive leader in Glasgow.
- Benefits: Earn £35,000 - £45,000 plus bonuses, generous leave, and private healthcare.
- Other info: Enjoy training opportunities and a supportive workplace culture.
- Why this job: Develop your career in a fast-paced environment with real impact on customer service.
- Qualifications: Experience in the automotive industry and strong leadership skills required.
The predicted salary is between 35000 - 45000 £ per year.
We're recruiting for a Workshop Controller to join our team at South Street Vauxhall/Peugeot/Citroen/DS/Mazda branch in Glasgow.
We offer:
- £35,000 - £45,000 DOE plus benefits
- Additional opportunity to earn up to £9,000 every three years in performance-based bonuses - terms and conditions apply
- All overtime paid at time and a half
- 33 days' annual leave
- Training provided to become an EV-accredited Technician
- Generous employee discounts
- Private healthcare and sick pay cover
- Maternity and paternity packages
Hours: Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm
About the role: As a Workshop Controller for Arnold Clark, you'll work with the Service Manager to deliver a high level of productivity and an excellent standard of first-time repairs, while making sure you always maintain a clean, safe and professional workshop. This role would be ideal for an organised, quick-thinking person with previous motor industry experience, looking to develop their career and move into a management role. The ability to keep to deadlines and react quickly to technical challenges is important, and you should enjoy working in a fast-paced environment.
Day-to-day duties:
- Managing and coaching a team of vehicle technicians and apprentices, making sure targets and business objectives are met
- Making sure all servicing work is carried out correctly, competently and on time, with customer satisfaction in mind
- Ensuring that all your working practices comply with company, DVSA, health and safety and manufacturer policies
- Working with colleagues and other departments to ensure a seamless service for customers
- Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts
- Providing estimates for servicing and repairs and setting timescales
- Accurately recording technician time and writing technical reports and recommendations
Essential skills:
- Relevant experience in the automotive industry, including previous workshop control or technician roles
- High levels of organisation and accuracy
- Strong IT skills
- Fantastic interpersonal skills and the ability to communicate well with customers and colleagues across other departments, both face-to-face and via email
- The ability to lead by example and motivate your team to achieve their targets and deliver a high standard of work
- Ability to create more work opportunities and sales in an honest and compliant manner
Our Culture: Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Workshop Controller in Willingham employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller in Willingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arnold Clark. Understand their values, culture, and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to workshop management and customer service. Prepare your responses, but keep them natural. We want you to sound confident and authentic when discussing your experience and skills.
✨Tip Number 3
Show off your leadership skills! As a Workshop Controller, you'll be managing a team. Be ready to share examples of how you've motivated others or handled challenges in previous roles. This will demonstrate your ability to lead and inspire.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Workshop Controller in Willingham
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for in a Workshop Controller. Make sure you highlight your relevant experience and skills that match what we need!
Tailor Your CV and Cover Letter: Don’t just send out the same old CV! Tailor it to showcase your automotive experience and management skills. We want to see how you can lead a team and keep things running smoothly in our workshop.
Show Off Your Interpersonal Skills: We value great communication, so make sure to mention your interpersonal skills in your application. Whether it’s working with customers or coaching your team, let us know how you connect with others!
Apply Through Our Website: Ready to take the plunge? Apply through our website for the best chance of getting noticed. We can’t wait to see your application and hopefully welcome you to our team!
How to prepare for a job interview at Arnold Clark
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially around workshop management and the specific brands you'll be working with. Familiarise yourself with common issues and solutions in the industry, as well as the latest trends like EV technology.
✨Showcase Your Leadership Skills
As a Workshop Controller, you'll need to lead a team effectively. Prepare examples of how you've motivated teams in the past or handled challenging situations. Highlight your ability to coach technicians and ensure high standards of work.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage time effectively. Think of scenarios where you've had to juggle multiple tasks or resolve conflicts within a team, and be ready to discuss these in detail.
✨Communicate Clearly
Strong interpersonal skills are key for this role. Practice articulating your thoughts clearly and confidently, whether discussing technical details or customer service strategies. Remember, it's not just about what you say, but how you say it!