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- Tasks: Lead a dynamic service team and ensure top-notch customer satisfaction.
- Company: Join Arnold Clark, a leader in the automotive industry with a focus on diversity.
- Benefits: Enjoy 33 days of annual leave, flexible hours, and generous employee discounts.
- Why this job: Make a real impact by driving success in a fast-paced environment.
- Qualifications: Experience in a similar role and strong leadership skills are essential.
- Other info: Be part of a culture that values collaboration and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for an experienced and ambitious Service Manager to join the team at our Wakefield Motorstore.
We Offer:
- 33 days’ annual leave
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension
- …and much more
Hours: Full time: Monday – Friday 8am – 5.30pm and alternate Saturdays.
About The Role:
As a Service Manager for Arnold Clark, you will have full responsibility for delivering consistently excellent customer service and making sure both the retail area and workshop are maintained to the highest standards. You will manage and coach staff, set goals and objectives and make sure you’re compliant with policies and procedures. In addition, you’ll ensure the daily smooth running of your department and drive it to even greater success. This role would suit an experienced Automotive Manager with lots of fantastic ideas and a proactive, positive attitude.
Day-to-day duties:
- Managing a service team of technicians, advisors and support staff, and making sure productivity and efficiency targets are achieved.
- Making sure all the servicing work that takes place in your branch is carried out correctly, competently and on time.
- Delivering excellent customer service at all times, resolving any issues quickly and to the satisfaction of the customer.
- Ensuring we always remain compliant with company, DVSA, manufacturer and health and safety policies.
- Reviewing and analysing department KPI and financial reports, and motivating staff to exceed objectives.
Essential Skills:
- Previous experience in a similar role.
- Strong communication and influencing skills.
- A passion for delivering great customer service.
- High levels of literacy and numeracy.
- Leadership skills and the ability to motivate your team to achieve success.
- Good organisation and IT skills.
- High levels of accuracy and attention to detail.
- The ability to stay calm under pressure.
- An understanding of how to identify and maximise sales opportunities, remaining honest, ethical and compliant at all times.
- A full clean driving licence held for a minimum of one year.
Nice To Have (but Not Essential):
- An understanding of modern motor vehicle technology.
Our Culture:
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Service Manager in Wakefield employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Wakefield
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the lookout for a Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture at Arnold Clark. Understand their values and how they prioritise customer service. This will help you tailor your responses and show that you're a perfect fit for their team.
✨Tip Number 3
Practice your leadership skills! Think of examples from your past experiences where you've successfully managed a team or resolved customer issues. Being able to share these stories will demonstrate your capability as a Service Manager.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Arnold Clark family.
We think you need these skills to ace Service Manager in Wakefield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your previous experience in managing teams and delivering excellent customer service, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the automotive industry and your leadership skills. Tell us why you’re the perfect fit for our team at Arnold Clark and how you can contribute to our success.
Showcase Your Achievements: Don’t just list your responsibilities; highlight your achievements! Use specific examples to demonstrate how you've exceeded targets or improved customer satisfaction in your previous roles. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s quick and easy, and ensures your application goes directly to us. Plus, you’ll get to explore more about our culture and values while you’re there!
How to prepare for a job interview at Arnold Clark
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific services offered by Arnold Clark. Familiarise yourself with their values and how they prioritise customer service, as this will show your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about times when you motivated staff or resolved conflicts. This will demonstrate your ability to lead and inspire a team, which is crucial for a Service Manager.
✨Be Customer-Centric
Since delivering excellent customer service is key, come ready with examples of how you've handled customer complaints or improved service delivery. Highlight your passion for ensuring customer satisfaction, as this aligns perfectly with the company's ethos.
✨Prepare for KPI Discussions
Understand the importance of KPIs in managing a service department. Be ready to discuss how you've used data to drive performance improvements in previous roles. This shows that you're not just about managing people but also about achieving results.
