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- Tasks: Create outstanding customer experiences and assist with car collections and sales.
- Company: Join Arnold Clark, a leader in the automotive industry with a focus on people.
- Benefits: Earn £24,500 plus bonuses, enjoy 33 days off, flexible hours, and great discounts.
- Why this job: Be part of a dynamic team and make a real impact in customer service.
- Qualifications: Energetic, enthusiastic, and great with people; full UK driving licence required.
- Other info: Diverse workplace with training opportunities and career growth.
The predicted salary is between 24000 - 28000 £ per year.
We're currently looking for a Customer Service Executive to create an outstanding customer experience at our Southampton Click & Collect branch and help customers get excited about our products.
We offer:
- £24,500 + performance-related bonus of up to £7,800 per annum
- 33 days' annual leave
- Flexible working hours
- Generous employee discounts
- Private health care and sick pay cover
- Maternity and paternity packages
Hours: You'll work a five-day week on a set rota that includes weekends (39.5 hours per week).
About the role: Passionate about cars? Great. Passionate about customer service? Even better. As an Arnold Clark Click & Collect Product Genius, you'll play a key part in the Click & Collect process, introducing customers to the car they've chosen online for the very first time. You'll also help the customer through the process of selling their car to Arnold Clark. You'll be committed to learning about our products and be able to deliver an outstanding level of service when customers come to collect or sell their car. This role will be a great fit for a customer service superstar who thrives in a fast-paced environment, and you'll be rewarded with plenty of opportunities to increase your earnings and develop your career.
Essential Skills:
- Full of energy and enthusiasm, with great people skills
- Good attention to detail when handling documentation
- A confident communicator who understands that a positive attitude gets great results
- Willing to learn and work with our branch network to ensure our customers have a great experience
- The ability to go the extra mile!
- A full UK driving licence
- Happy working on your own initiative, to problem solve and maximise handovers and purchases
- Ability to take ownership of situations all the way through to resolution
Day-to-day duties:
- Completing the handover and purchase of cars for our Click & Collect service
- Preparing handovers for the day ahead
- Arranging all documentation prior to handover to make sure the process goes smoothly for customers
- Encouraging customers to share their experiences on social media
- Helping the customer familiarise themselves with their new vehicle
- Helping customers sell their car through our Sell Your Car service
- Learning about different vehicles and manufacturers
- Providing relevant information and being there for our customers when assistance is required
You'll get plenty of training and coaching, but we are looking for candidates with a thirst for knowledge and an ability to learn. We'd expect you to be a great team player and show us you've got the drive to make this a career, not just a job.
Our Culture: Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
Customer Service Executive in Totton employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Totton
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Arnold Clark's website and social media. Understanding their values and culture will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle different situations during the interview.
✨Tip Number 3
Show off your passion for cars! If you're a car enthusiast, share your knowledge during the interview. It’ll demonstrate your commitment to the role and help you stand out as a candidate who truly cares about the products.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Executive in Totton
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for cars and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating an amazing experience for our customers.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the role. Use keywords from the job description to show us you understand what we're looking for in a Customer Service Executive.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and your main points stand out. This will help us see your potential quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Arnold Clark
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge about cars and the products offered by Arnold Clark. Being able to discuss specific models or features will show your passion and enthusiasm for the role.
✨Show Off Your People Skills
As a Customer Service Executive, you'll be interacting with customers all day. Practice your communication skills and think of examples where you've gone the extra mile for someone. This will help demonstrate your ability to create an outstanding customer experience.
✨Prepare for Common Questions
Think about questions you might be asked, such as how you handle difficult customers or what you do to ensure attention to detail. Prepare specific examples from your past experiences that highlight your skills and problem-solving abilities.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or opportunities for career development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
