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- Tasks: Create outstanding customer experiences and help customers choose the right vehicle.
- Company: Join Arnold Clark, a leader in the automotive retail industry.
- Benefits: 33 days' holiday, generous discounts, private healthcare, and pension scheme.
- Other info: Enjoy training opportunities and a supportive team environment.
- Why this job: Be a Product Genius and make a real impact on customer satisfaction.
- Qualifications: Passion for customer service and strong communication skills.
The predicted salary is between 24000 - 30000 £ per year.
We're currently looking for Customer Service Executives to create an outstanding customer experience in our Motorstore in Chertsey and help customers get excited about our products.
Why choose us?
- 33 days' holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours
You'll work a five-day week on a set rota that includes weekends (38 hours per week).
About the role
At Arnold Clark you'll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey - from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch. This will be a great fit for a customer service superstar who is full of bright ideas about how to ...
Customer Service Executive in Surrey employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Surrey
✨Tip Number 1
Get to know the company inside out! Research Arnold Clark and their products so you can chat confidently about them during your interview. Show us that you're genuinely excited about what we do!
✨Tip Number 2
Practice your communication skills! As a Customer Service Executive, you'll need to connect with customers both in person and online. Role-play with a friend or family member to nail those tricky questions.
✨Tip Number 3
Be ready to share your ideas! We love fresh perspectives, so think about how you can enhance the customer experience at our Motorstore. Bring those bright ideas to the table during your interview!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re keen on joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Executive in Surrey
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how excited you are about creating outstanding experiences for our customers!
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the role of a Product Genius. We love seeing how your background aligns with what we do at Arnold Clark.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets your message across without any fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Arnold Clark
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products offered by the company. Understanding the features and benefits of the vehicles will help you demonstrate your passion and knowledge during the interview.
✨Showcase Your Communication Skills
As a Customer Service Executive, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with responding to questions and concerns.
✨Emphasise Teamwork
The role involves working closely with a team, so be prepared to discuss your experiences in collaborative environments. Share examples of how you've contributed to team success in previous roles, highlighting your ability to support and motivate others.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Inquire about training opportunities or how the team collaborates to enhance customer experience. It’s a great way to demonstrate your enthusiasm for the position.