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For Companies At a Glance
- Tasks: Create outstanding customer experiences and assist with vehicle sales in our Wakefield Motorstore.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration and unique perspectives.
- Benefits: Enjoy 33 days' holiday, generous discounts, private healthcare, and opportunities for training and progression.
- Why this job: Become a Product Genius and make a real impact on customers' journeys to find their perfect vehicle.
- Qualifications: Confident communicator with a positive attitude and a full UK driving licence.
- Other info: Great career progression into car sales awaits you in a supportive team environment.
The predicted salary is between 24000 - 36000 £ per year.
We are currently looking for Customer Service Executives to create an outstanding customer experience in our Wakefield Motorstore and help customers get excited about our products.
Why choose us?
- 33 days' holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours
You will work a five-day week on a set rota that includes weekends (38 hours per week).
About the role
At Arnold Clark, you will be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. This expertise develops further into understanding all elements of the sales journey - from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch.
This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You will receive plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We expect you to be a great team player, who is looking for clear career progression into car sales.
Day-to-day duties
- Preparing the showroom and cars for the day ahead
- Assisting with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
Essential skills
- You will be a confident communicator who understands that a positive attitude gets great results
- Willingness to go the extra mile
- A full UK driving licence
- As happy working on your own initiative as you are in a team
- One of our company values is progression, so it is vital you are eager to progress within this role to car sales
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Customer Service Executive in Surrey employer: Arnold Clark.
Contact Detail:
Arnold Clark. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Surrey
✨Tip Number 1
Get to know the company inside out! Before your interview, spend some time on our website and social media. Familiarise yourself with our products and values so you can show us you're genuinely excited about joining the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident in showcasing your communication skills during the interview.
✨Tip Number 3
Be ready to share your ideas! We love candidates who can think outside the box. Prepare a few suggestions on how you would enhance the customer experience at Arnold Clark, and don’t be shy to share them!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us that you’re keen and professional, and it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Customer Service Executive in Surrey
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you’re excited about creating amazing experiences for our customers.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Product Genius. We love seeing candidates who take the time to connect their background to what we do!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This helps us get to know you better!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Arnold Clark.
✨Know Your Products
Before the interview, make sure you’ve done your homework on the vehicles and services offered by Arnold Clark. Being able to discuss specific models and features will show your enthusiasm and readiness to be a Product Genius.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your ability to create exceptional customer experiences will resonate well with the interviewers.
✨Demonstrate Team Spirit
Since this role involves working closely with a team, be ready to share instances where you collaborated effectively with others. Emphasising your teamwork skills will align with their company culture of collaboration.
✨Express Your Eagerness to Learn
Convey your thirst for knowledge and desire for progression within the company. Discuss how you plan to enhance your skills and grow into car sales, as this aligns perfectly with their value of progression.
