At a Glance
- Tasks: Become a Product Genius, enhancing customer experiences and supporting the sales journey.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration and unique perspectives.
- Benefits: Enjoy 33 days holiday, generous discounts, private healthcare, and clear career progression.
- Other info: Great training opportunities in a supportive team environment.
- Why this job: Make a real impact by helping customers find their perfect vehicle while developing your skills.
- Qualifications: Confident communicator with a positive attitude and a full UK driving licence.
The predicted salary is between 24000 - 30000 £ per year.
Benefits
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours
You’ll work a five-day week on a set rota that includes weekends (38 hours per week).
About The Role
At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch. This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player, who is looking for clear career progression into car sales.
Day-to-day duties
- Preparing the showroom and cars for the day ahead
- Assist with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
Essential Skills
- You’ll be a confident communicator who understands that a positive attitude gets great results
- Willingness to go the extra mile
- A full UK driving licence
- As happy working on your own initiative as you are in a team
- One of our company values is progression, so it’s vital you are eager to progress within this role to car sales
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Customer Service Executive in Stoke-on-Trent employer: Arnold Clark
At Arnold Clark, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values collaboration and diverse perspectives. As a Customer Service Executive, you'll enjoy generous benefits including 33 days of holiday, private healthcare, and opportunities for training and career progression, all while working in a dynamic environment that fosters personal growth and a passion for customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Stoke-on-Trent
✨Tip Number 1
Get to know the company inside out! Research Arnold Clark, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their products and culture.
✨Tip Number 2
Practice your communication skills! As a Customer Service Executive, you'll need to be a confident communicator. Role-play with friends or family to nail down how you'd handle customer queries and showcase your positive attitude.
✨Tip Number 3
Be ready to demonstrate your eagerness to learn! During interviews, share examples of how you've gone the extra mile in previous roles. Show them you're not just looking for a job, but a chance to grow and progress within the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Arnold Clark team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Executive in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you’re genuinely excited about helping customers and making their experience exceptional.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Product Genius. We love seeing candidates who take the time to connect their background with what we do at Arnold Clark.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Arnold Clark
✨Know Your Products
Before the interview, make sure to research Arnold Clark's vehicles and services. Being able to discuss specific models and their features will show your enthusiasm and readiness to be a Product Genius.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went the extra mile for a customer. Highlighting your ability to enhance the customer journey will resonate well with the interviewers.
✨Demonstrate Team Spirit
Since this role involves working closely with a team, think of instances where you collaborated effectively. Emphasising your teamwork skills will align with Arnold Clark's values of collaboration and support.
✨Express Your Eagerness to Learn
Convey your thirst for knowledge and career progression during the interview. Discuss how you plan to develop your skills and grow within the company, especially towards car sales.
