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- Tasks: Create outstanding customer experiences and support the sales team in our Renault/Dacia branch.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration and unique perspectives.
- Benefits: Enjoy 33 days' holiday, generous discounts, private healthcare, and career progression opportunities.
- Why this job: Become a Product Genius and help customers find their perfect vehicle while developing your skills.
- Qualifications: Confident communicator with a full UK driving licence and a passion for customer service.
- Other info: Great training provided with clear pathways to progress into car sales.
The predicted salary is between 24000 - 36000 £ per year.
We are currently looking for Customer Service Executives to create an outstanding customer experience in our Renault/Dacia branch in St Helens and help customers get excited about our products.
Why choose us?
- 33 days' holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours
You will work a five-day week on a set rota that includes weekends (38 hours per week).
About the role
At Arnold Clark, you will be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. This expertise develops further into understanding all elements of the sales journey - from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch. This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You will receive plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We expect you to be a great team player, who is looking for clear career progression into car sales.
Day-to-day duties
- Preparing the showroom and cars for the day ahead
- Assisting with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
Essential skills
- You will be a confident communicator who understands that a positive attitude gets great results
- Willingness to go the extra mile
- A full UK driving licence
- As happy working on your own initiative as you are in a team
- One of our company values is progression, so it is vital you are eager to progress within this role to car sales
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Customer Service Executive in St. Helens employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in St. Helens
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Arnold Clark's website and social media. Familiarise yourself with their products and values so you can show off your enthusiasm and knowledge during the chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently, especially when discussing how you can enhance the customer experience.
✨Tip Number 3
Show your personality! Don’t just stick to the script; let your passion for customer service shine through. Share personal stories that highlight your skills and how you’ve gone the extra mile for customers in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds. Plus, it’s another chance to reiterate why you’re the perfect fit for the role!
We think you need these skills to ace Customer Service Executive in St. Helens
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see how excited you are about creating amazing experiences for our customers.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the role of a Product Genius. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. No need for fluff – just show us what you've got!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Arnold Clark
✨Know Your Products
Before the interview, make sure to research Renault and Dacia vehicles thoroughly. Understand their features, benefits, and what makes them stand out in the market. This knowledge will not only impress your interviewers but also show your genuine interest in the role of a Product Genius.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for customers. Highlight situations where you resolved issues or created memorable experiences. This will demonstrate your ability to enhance the customer journey, which is crucial for this role.
✨Emphasise Teamwork
Since the role involves working closely with a team, be ready to discuss how you collaborate with others. Share specific instances where you contributed to a team goal or supported colleagues. This will align with the company’s value of collaboration and teamwork.
✨Express Your Eagerness to Learn
The job requires a thirst for knowledge and progression. During the interview, express your enthusiasm for learning about the products and your desire to grow within the company. Mention any relevant training or courses you’ve taken that showcase your commitment to personal development.
