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For Companies At a Glance
- Tasks: Assist customers with service and vehicle repairs while ensuring a smooth process.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration.
- Benefits: Enjoy 33 days holiday, private healthcare, and generous retail discounts.
- Why this job: Make a real difference in customer satisfaction and grow your career.
- Qualifications: Passion for customer service and strong communication skills required.
- Other info: Opportunities for training and progression in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
We are currently recruiting for a new Service Advisor to help us at our Motorstore in Shiremoor.
Hours: Full time, Monday – Friday 8am – 5.30pm and alternate Saturdays 8am – 12pm.
Responsibilities:
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
- Liaising with the workshop and bodyshop to progress work through the system.
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.
- Letting customers know of any faults or repairs found on their vehicle and providing them with clear and accurate solutions.
- Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise.
- Maintaining customer records such as vehicle details and service histories accurately and efficiently.
- Maintaining knowledge of aftersales products and services, upselling where appropriate.
- Making sure the customer database is updated and accurate at all times.
Essential Skills:
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
- Demonstrable computer literacy and knowledge of IT systems and applications.
- The ability to multi-task and be highly adaptable within a busy environment.
- Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers.
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.
- Able to prioritise your workload.
- Ability and willingness to work within defined processes and guidelines.
- Good core administration skills to accurately capture customer details to the required standards.
- A full UK driving licence.
Nice To Have (but Not Essential):
- Experience of upselling products or services.
Benefits:
- Pension scheme.
- 33 days’ holiday allowance with room to grow.
- Generous retail discounts.
- Private healthcare.
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments.
- Maternity and paternity packages.
- Opportunities for training and progression.
- And much more…
Our Culture:
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Service Advisor in Shiremoor employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Shiremoor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arnold Clark. Understand their values and culture, and think about how your skills as a Service Advisor can align with their mission. This will help you stand out and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Think of examples from your past experiences where you've successfully handled customer issues or upsold products. We want you to be ready to impress!
✨Tip Number 3
Show off your communication skills! During the interview, make sure to clearly explain your thought process when discussing how you'd handle customer queries or complaints. Remember, strong communication is key in this role, so let your personality shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And hey, apply through our website for a smoother process!
We think you need these skills to ace Service Advisor in Shiremoor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since strong communication is key for this role, use your application to demonstrate how you can explain complex information clearly. Share examples of how you've successfully resolved customer issues in the past – we love a good story!
Be Professional Yet Personable: While we appreciate professionalism, don’t be afraid to let your personality shine through. Show us your passion for customer service and how you handle challenges with empathy and understanding. We’re all about creating a friendly atmosphere!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Arnold Clark
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Advisor inside out. Familiarise yourself with common vehicle issues and the services offered at the Motorstore. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, prepare examples from your past experiences where you've provided excellent service or resolved conflicts. Think about how you can demonstrate empathy and understanding, especially when dealing with dissatisfied customers.
✨Get Tech-Savvy
Brush up on your computer skills and any relevant IT systems. Be ready to discuss how you've used technology in previous roles, especially in managing customer records or processing invoices. This will show that you can handle the administrative side of the job efficiently.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team culture, opportunities for training, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
