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- Tasks: Deliver exceptional service to customers and manage vehicle repair processes.
- Company: Join Arnold Clark, a leading automotive retailer committed to diversity and employee well-being.
- Benefits: Enjoy 33 days holiday, private healthcare, retail discounts, and training opportunities.
- Why this job: Be part of a supportive culture that values your contributions and offers career progression.
- Qualifications: Customer service experience, strong communication skills, and a full UK driving licence required.
- Other info: This is a maternity cover role for 9 months, with full-time hours.
The predicted salary is between 24000 - 36000 £ per year.
We are currently recruiting for a new Service Advisor to help us at our Vauxhall branch in Linwood. This is a maternity cover for a period of 9 months.
We offer:
- 33 days' holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- And much more...
Hours: Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm
About the role:
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We’re looking for an articulate, warm communicator who can give our customers the star treatment - whether it’s first thing on a manic Monday or last thing on a Friday afternoon. This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.
Day-to-day duties:
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
- Liaising with the workshop and bodyshop to progress work through the system
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
- Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions
- Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise
- Maintaining customer records such as vehicle details and service histories accurately and efficiently
- Maintaining knowledge of aftersales products and services, upselling where appropriate
- Making sure the customer database is updated and accurate at all times
Essential skills:
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner
- Demonstrable computer literacy and knowledge of IT systems and applications
- The ability to multi-task and be highly adaptable within a busy environment
- Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop
- Able to prioritise your workload
- Ability and willingness to work within defined processes and guidelines
- Good core administration skills to accurately capture customer details to the required standards
- A full UK driving licence
Nice to have (but not essential):
- Experience of upselling products or services
Our Culture:
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Service Advisor in Paisley employer: Arnold Clark.
Contact Detail:
Arnold Clark. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Paisley
✨Tip Number 1
Familiarise yourself with the Vauxhall brand and its services. Understanding the specific vehicles and common issues customers face can help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills by reflecting on past experiences where you've successfully resolved customer issues. Be ready to share these examples during any discussions, as they will highlight your ability to handle challenging situations.
✨Tip Number 3
Practice your communication skills by explaining complex information in simple terms. This is crucial for a Service Advisor role, so consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 4
Research the company culture at Arnold Clark. Understanding their commitment to diversity and employee well-being can help you align your values with theirs, making you a more attractive candidate during the selection process.
We think you need these skills to ace Service Advisor in Paisley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the role of a Service Advisor. Emphasise your ability to handle customer inquiries and resolve issues efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the automotive industry. Mention specific examples of how you've exceeded customer expectations in previous roles.
Highlight Relevant Skills: In your application, focus on essential skills such as communication, organisation, and IT literacy. Provide examples of how you've successfully used these skills in a busy environment.
Show Enthusiasm for the Role: Convey your enthusiasm for the Service Advisor position and the company culture at Arnold Clark. Mention why you want to work there and how you can contribute to their commitment to excellent customer service.
How to prepare for a job interview at Arnold Clark.
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to provide excellent customer service is crucial. Prepare examples from your previous roles where you went above and beyond for customers, demonstrating your passion for creating positive experiences.
✨Familiarise Yourself with the Role
Read up on the specific duties of a Service Advisor, especially those related to vehicle repairs and customer interactions. Understanding the day-to-day responsibilities will help you answer questions more confidently and show your genuine interest in the position.
✨Demonstrate Strong Communication Skills
Practice explaining complex information in simple terms. You may be asked to describe how you would communicate with customers about vehicle issues, so being articulate and clear will set you apart.
✨Prepare for Scenario-Based Questions
Think about potential scenarios you might face as a Service Advisor, such as dealing with a dissatisfied customer. Prepare your responses to show how you would handle these situations with empathy and professionalism.
