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- Tasks: Deliver exceptional service to customers and manage vehicle repair processes.
- Company: Join Arnold Clark, a leading automotive retailer committed to diversity and employee well-being.
- Benefits: Enjoy 33 days holiday, private healthcare, retail discounts, and training opportunities.
- Why this job: Be part of a supportive culture that values your contributions and offers career growth.
- Qualifications: Customer service experience, strong communication skills, and a full UK driving licence required.
- Other info: Flexible working hours with alternate Saturdays; perfect for students seeking a dynamic role.
The predicted salary is between 24000 - 36000 £ per year.
We are currently recruiting for a new Service Advisor to help us at our Peugeot branch in Inverness.
We offer:
- 33 days' holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- And much more...
Hours: Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm
About the role:
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We’re looking for an articulate, warm communicator who can give our customers the star treatment - whether it’s first thing on a manic Monday or last thing on a Friday afternoon. This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.
Day-to-day duties:
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
- Liaising with the workshop and bodyshop to progress work through the system
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
- Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions
- Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise
- Maintaining customer records such as vehicle details and service histories accurately and efficiently
- Maintaining knowledge of aftersales products and services, upselling where appropriate
- Making sure the customer database is updated and accurate at all times
Essential skills:
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner
- Demonstrable computer literacy and knowledge of IT systems and applications
- The ability to multi-task and be highly adaptable within a busy environment
- Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop
- Able to prioritise your workload
- Ability and willingness to work within defined processes and guidelines
- Good core administration skills to accurately capture customer details to the required standards
- A full UK driving licence
Nice to have (but not essential):
- Experience of upselling products or services
Our Culture:
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Service Advisor in Inverness employer: Arnold Clark.
Contact Detail:
Arnold Clark. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Inverness
✨Tip Number 1
Familiarise yourself with the Peugeot brand and its vehicles. Understanding the products you’ll be advising on will not only boost your confidence but also impress the hiring team with your genuine interest in their offerings.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints. Prepare examples from your past experiences where you successfully resolved issues, as this will demonstrate your ability to provide the 'star treatment' to customers.
✨Tip Number 3
Practice your communication skills by explaining complex information in simple terms. This is crucial for a Service Advisor role, so consider role-playing scenarios with friends or family to refine your approach.
✨Tip Number 4
Research the company culture at Arnold Clark. Understanding their commitment to diversity and employee well-being can help you align your values with theirs during the interview, making you a more attractive candidate.
We think you need these skills to ace Service Advisor in Inverness
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the Service Advisor role. Emphasise your ability to communicate effectively and resolve issues, as these are key aspects of the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the automotive industry. Mention specific examples of how you've exceeded customer expectations in previous roles.
Highlight Relevant Skills: In your application, clearly outline your computer literacy and organisational skills. Provide examples of how you've managed multiple tasks in a busy environment, as this is crucial for the Service Advisor position.
Show Enthusiasm for the Company Culture: Demonstrate your alignment with Arnold Clark's values in your application. Mention your appreciation for diversity and inclusion, and how you can contribute positively to their workplace culture.
How to prepare for a job interview at Arnold Clark.
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to provide excellent customer service is crucial. Prepare examples from your previous roles where you went above and beyond for customers, demonstrating your passion for creating positive experiences.
✨Familiarise Yourself with the Role
Understand the day-to-day responsibilities of a Service Advisor. Research common vehicle issues and aftersales products so you can speak confidently about how you would handle customer queries and upsell services.
✨Demonstrate Strong Communication Skills
Practice explaining complex information in simple terms. During the interview, focus on your ability to communicate clearly and effectively, as this will be key in helping customers understand their vehicle needs.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to deal with dissatisfied customers or manage multiple tasks at once, and be ready to discuss how you handled those situations.
