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- Tasks: Deliver exceptional service to customers and manage vehicle repair processes.
- Company: Join Arnold Clark, a leader in the automotive industry, known for its inclusive culture.
- Benefits: Enjoy 33 days holiday, private healthcare, retail discounts, and training opportunities.
- Why this job: Be part of a supportive team that values your growth and customer satisfaction.
- Qualifications: Passion for customer service, strong communication skills, and a full UK driving licence required.
- Other info: Flexible working hours with alternate Saturdays; perfect for students seeking experience.
The predicted salary is between 24000 - 36000 £ per year.
We are currently recruiting for a new Service Advisor to help us at our Fiat/Abarth/Kia branch in Springburn.
We offer:
- 33 days' holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- And much more...
Hours: Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm
About the role:
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We’re looking for an articulate, warm communicator who can give our customers the star treatment - whether it’s first thing on a manic Monday or last thing on a Friday afternoon. This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.
Day-to-day duties:
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
- Liaising with the workshop and bodyshop to progress work through the system
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
- Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions
- Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise
- Maintaining customer records such as vehicle details and service histories accurately and efficiently
- Maintaining knowledge of aftersales products and services, upselling where appropriate
- Making sure the customer database is updated and accurate at all times
Essential skills:
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner
- Demonstrable computer literacy and knowledge of IT systems and applications
- The ability to multi-task and be highly adaptable within a busy environment
- Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop
- Able to prioritise your workload
- Ability and willingness to work within defined processes and guidelines
- Good core administration skills to accurately capture customer details to the required standards
- A full UK driving licence
Nice to have (but not essential):
- Experience of upselling products or services
Our Culture:
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Service Advisor in Glasgow employer: Arnold Clark.
Contact Detail:
Arnold Clark. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Glasgow
✨Tip Number 1
Familiarise yourself with the Fiat, Abarth, and Kia brands. Understanding their products and services will help you connect better with customers and demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about complex topics. This will prepare you to explain vehicle issues clearly and concisely to customers.
✨Tip Number 3
Brush up on your IT skills, especially with customer management systems. Being comfortable with technology will allow you to handle customer records and invoicing efficiently.
✨Tip Number 4
Showcase your customer service experience by preparing examples of how you've resolved issues in the past. This will highlight your ability to handle dissatisfied customers with empathy and understanding.
We think you need these skills to ace Service Advisor in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the role of a Service Advisor. Emphasise your ability to communicate effectively and handle customer queries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the automotive industry. Mention specific examples of how you've exceeded customer expectations in previous roles.
Highlight Relevant Skills: In your application, focus on skills such as multi-tasking, problem-solving, and IT literacy. Provide examples of how you've successfully managed customer interactions and resolved issues efficiently.
Show Enthusiasm for the Company: Research Arnold Clark and express your enthusiasm for their commitment to customer service and employee development. Mention how you align with their values and culture in your application.
How to prepare for a job interview at Arnold Clark.
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples from your past experiences where you went above and beyond to resolve customer issues or enhance their experience.
✨Demonstrate Your Communication Skills
Strong communication is key in this role. Practice explaining complex information clearly and concisely. You might even want to role-play common scenarios with a friend to build your confidence.
✨Familiarise Yourself with the Company
Research Arnold Clark and their values. Understanding their commitment to customer service and community will help you align your answers with their culture during the interview.
✨Prepare for Situational Questions
Expect questions that assess how you handle difficult situations. Think of specific instances where you successfully managed customer complaints or multitasked effectively in a busy environment.
