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For Companies At a Glance
- Tasks: Deliver exceptional service to customers and manage vehicle repair processes.
- Company: Join Arnold Clark, a leader in the automotive industry, known for its inclusive culture.
- Benefits: Enjoy 33 days holiday, private healthcare, retail discounts, and training opportunities.
- Why this job: Be part of a supportive team that values your growth and customer satisfaction.
- Qualifications: Passion for customer service, strong communication skills, and a full UK driving licence required.
- Other info: Flexible working hours with opportunities for progression in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
We are currently recruiting for a new Service Advisor to help us at our Service Centre in Dundee.
We offer:
- 33 days\’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- And much more…
Hours
Full time: Monday – Friday 8am – 5.30pm and alternate Saturdays 8am – 12pm
About the role
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.
We\’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it\’s first thing on a manic Monday or last thing on a Friday afternoon.
This customer-facing role will be a great fit for someone who\’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.
Day-to-day duties
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
- Liaising with the workshop and bodyshop to progress work through the system
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
- Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions
- Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise
- Maintaining customer records such as vehicle details and service histories accurately and efficiently
- Maintaining knowledge of aftersales products and services, upselling where appropriate
- Making sure the customer database is updated and accurate at all times
Essential skills
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner
- Demonstrable computer literacy and knowledge of IT systems and applications
- The ability to multi-task and be highly adaptable within a busy environment
- Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop
- Able to prioritise your workload
- Ability and willingness to work within defined processes and guidelines
- Good core administration skills to accurately capture customer details to the required standards
- A full UK driving licence
Nice to have (but not essential)
- Experience of upselling products or services
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark , visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Service Advisor in Dundee employer: Arnold Clark.
Contact Detail:
Arnold Clark. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Dundee
✨Tip Number 1
Familiarise yourself with the automotive industry and customer service best practices. Understanding common vehicle issues and repair processes will help you communicate effectively with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This will help you articulate complex information clearly and confidently, which is crucial for a Service Advisor role.
✨Tip Number 3
Research Arnold Clark's values and culture to align your responses during the interview. Showing that you understand and appreciate their commitment to diversity and customer service can set you apart from other candidates.
✨Tip Number 4
Prepare examples from your previous work experience that highlight your problem-solving skills and ability to handle difficult customer situations. Being able to share specific instances where you exceeded customer expectations will demonstrate your suitability for the role.
We think you need these skills to ace Service Advisor in Dundee
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the role of a Service Advisor. Emphasise your ability to handle customer inquiries and resolve issues efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your communication skills. Mention specific examples of how you've exceeded customer expectations in previous roles.
Highlight Relevant Skills: In your application, focus on skills such as computer literacy, organisational abilities, and your capacity to multi-task. These are essential for managing customer records and liaising with the workshop effectively.
Show Enthusiasm for the Company Culture: Demonstrate your understanding of Arnold Clark's commitment to diversity and inclusion in your application. Express your eagerness to contribute to a collaborative environment and your alignment with their values.
How to prepare for a job interview at Arnold Clark.
✨Showcase Your Customer Service Skills
Since the role of a Service Advisor revolves around customer interaction, be prepared to share specific examples from your past experiences where you provided exceptional customer service. Highlight situations where you resolved issues or exceeded customer expectations.
✨Demonstrate Your Communication Abilities
Strong communication skills are essential for this position. During the interview, practice articulating your thoughts clearly and concisely. You might even want to explain a complex topic in simple terms to showcase your ability to communicate effectively with customers.
✨Familiarise Yourself with the Company Culture
Research Arnold Clark's values and culture before the interview. Be ready to discuss how your personal values align with theirs, especially regarding diversity, inclusion, and teamwork. This shows that you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Prepare for scenarios where you might need to handle dissatisfied customers or manage multiple tasks simultaneously. Think through your responses to demonstrate your ability to stay calm and effective under pressure.
