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- Tasks: Deliver exceptional service to customers and manage vehicle repair processes.
- Company: Join Arnold Clark, a leader in the automotive industry, known for its inclusive culture.
- Benefits: Enjoy 33 days holiday, private healthcare, retail discounts, and training opportunities.
- Why this job: Be part of a supportive team that values your growth and customer satisfaction.
- Qualifications: Passion for customer service, strong communication skills, and a full UK driving licence required.
- Other info: Flexible working hours with opportunities for progression in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
We are currently recruiting for a new Service Advisor to help us at our Service Centre in Aberdeen.
We offer:
- 33 days' holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- And much more...
Hours: Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm
About the role:
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We’re looking for an articulate, warm communicator who can give our customers the star treatment - whether it’s first thing on a manic Monday or last thing on a Friday afternoon. This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.
Day-to-day duties:
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
- Liaising with the workshop and bodyshop to progress work through the system
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
- Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions
- Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise
- Maintaining customer records such as vehicle details and service histories accurately and efficiently
- Maintaining knowledge of aftersales products and services, upselling where appropriate
- Making sure the customer database is updated and accurate at all times
Essential skills:
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner
- Demonstrable computer literacy and knowledge of IT systems and applications
- The ability to multi-task and be highly adaptable within a busy environment
- Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop
- Able to prioritise your workload
- Ability and willingness to work within defined processes and guidelines
- Good core administration skills to accurately capture customer details to the required standards
- A full UK driving licence
Nice to have (but not essential):
- Experience of upselling products or services
Our Culture:
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Service Advisor in Aberdeen employer: Arnold Clark.
Contact Detail:
Arnold Clark. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Aberdeen
✨Tip Number 1
Familiarise yourself with the specific services and products offered at our Service Centre in Aberdeen. Understanding what we provide will help you engage with customers more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints and upselling. Being able to showcase your experience in these areas during the interview can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss how you manage multiple tasks in a busy environment. Think of examples from your past roles where you successfully balanced customer needs with operational demands, as this is crucial for a Service Advisor.
✨Tip Number 4
Show enthusiasm for our company culture and values. Research Arnold Clark's commitment to diversity and inclusion, and be ready to explain how you align with these principles in your work.
We think you need these skills to ace Service Advisor in Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the role of a Service Advisor. Use specific examples to demonstrate your ability to handle customer requirements and resolve issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate effectively. Mention how your previous experiences have prepared you for this role and why you want to work at Arnold Clark.
Highlight Relevant Skills: In your application, emphasise your strong communication, organisational, and IT skills. Provide examples of how you've successfully multi-tasked in a busy environment and resolved customer issues efficiently.
Show Enthusiasm for the Company Culture: Research Arnold Clark's values and culture, and express your alignment with their commitment to diversity and inclusion. Mention how you can contribute to creating a positive workplace environment.
How to prepare for a job interview at Arnold Clark.
✨Showcase Your Customer Service Skills
Since the role of a Service Advisor revolves around customer interaction, be prepared to share specific examples from your past experiences where you provided exceptional customer service. Highlight situations where you resolved issues or exceeded customer expectations.
✨Demonstrate Your Communication Abilities
Strong communication skills are essential for this position. Practice explaining complex information in a clear and concise manner. You might even want to role-play common scenarios with a friend to ensure you're comfortable articulating solutions to potential customer problems.
✨Familiarise Yourself with the Company Culture
Research Arnold Clark's values and culture before the interview. Understanding their commitment to diversity and inclusion will help you align your answers with their ethos, showing that you would be a great fit for their team.
✨Prepare for Technical Questions
As a Service Advisor, you'll need to handle various IT systems and applications. Brush up on your computer literacy and be ready to discuss any relevant experience you have with software used in customer service or automotive industries.
