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For Companies At a Glance
- Tasks: Assist customers with service and vehicle repairs, ensuring a stellar experience.
- Company: Join Arnold Clark, a leader in the motor industry, committed to diversity and employee growth.
- Benefits: Enjoy 33 days holiday, private healthcare, retail discounts, and training opportunities.
- Why this job: Be part of a supportive team that values your input and fosters career progression.
- Qualifications: Passion for customer service, strong communication skills, and a full UK driving licence required.
- Other info: Entry-level position with full-time hours, perfect for students seeking real-world experience.
The predicted salary is between 24000 - 36000 £ per year.
We are currently recruiting for a new Service Advisor to help us at our Motorstore in Liverpool.
We Offer
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- And much more…
Hours
Full time: Monday – Friday 8am – 5.30pm and alternate Saturdays 8am – 12pm
About The Role
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon. This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.
Day-to-day duties
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
- Liaising with the workshop and bodyshop to progress work through the system
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
- Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions
- Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise
- Maintaining customer records such as vehicle details and service histories accurately and efficiently
- Maintaining knowledge of aftersales products and services, upselling where appropriate
- Making sure the customer database is updated and accurate at all times
Essential Skills
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner
- Demonstrable computer literacy and knowledge of IT systems and applications
- The ability to multi-task and be highly adaptable within a busy environment
- Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop
- Able to prioritise your workload
- Ability and willingness to work within defined processes and guidelines
- Good core administration skills to accurately capture customer details to the required standards
- A full UK driving licence
Nice To Have (but Not Essential)
- Experience of upselling products or services
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Service Advisor employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry and customer service best practices. Understanding common vehicle issues and repair processes will help you communicate effectively with customers and build trust.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for handling customer inquiries and complaints, ensuring you can provide clear and empathetic responses during the interview.
✨Tip Number 3
Research Arnold Clark's values and culture. Being able to demonstrate how your personal values align with theirs during the interview can set you apart from other candidates.
✨Tip Number 4
Prepare examples of past experiences where you've successfully resolved customer issues or exceeded expectations. These anecdotes will showcase your problem-solving skills and commitment to excellent customer service.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the role of a Service Advisor. Emphasise your ability to communicate effectively and resolve issues, as these are key aspects of the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples from your past experiences where you exceeded customer expectations or handled difficult situations with empathy.
Highlight Relevant Skills: In your application, clearly outline your computer literacy and organisational skills. Mention any experience with IT systems or upselling products, as these are desirable traits for the position.
Show Enthusiasm for the Company: Research Arnold Clark and express your enthusiasm for their commitment to diversity and employee development in your application. This shows that you align with their values and culture.
How to prepare for a job interview at Arnold Clark
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or exceeded their expectations. This will demonstrate your passion for customer satisfaction.
✨Familiarise Yourself with the Role
Read up on the specific duties of a Service Advisor and understand the processes involved in vehicle repairs and servicing. Being knowledgeable about the role will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Clear Communication
Since the role requires strong communication skills, practice explaining complex information in simple terms. You might be asked to describe how you would communicate with customers about repairs or services, so being articulate is key.
✨Demonstrate Adaptability
The job can be fast-paced and requires multitasking. Be ready to discuss situations where you've had to adapt quickly to changing circumstances or manage multiple tasks at once. This will highlight your ability to thrive in a busy environment.
