Service Advisor

Service Advisor – Arnold Clark (Renault/Dacia, Wigan) We are currently recruiting for a new Service Advisor to help us at our Renault/Dacia branch in Wigan.We Offer 33 days\’ holiday allowance with room to growGenerous retail discountsPrivate healthcareSimplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatmentsPension schemeMaternity and paternity packagesOpportunities for training and progressionAnd much more…Hours Full time: Monday – Friday 8am – 5.30pm and alternate Saturdays 8am – 12pmAbout The Role Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We\’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it\’s first thing on a manic Monday or last thing on a Friday afternoon. This customer-facing role will be a great fit for someone who\’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.Day-to-day duties Handling all customer requirements for service and vehicle repairs in an efficient and professional mannerLiaising with the workshop and bodyshop to progress work through the systemControlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protectedLetting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutionsTreating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they ariseMaintaining customer records such as vehicle details and service histories accurately and efficientlyMaintaining knowledge of aftersales products and services, upselling where appropriateMaking sure the customer database is updated and accurate at all timesEssential Skills A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely mannerDemonstrable computer literacy and knowledge of IT systems and applicationsThe ability to multi-task and be highly adaptable within a busy environmentStrong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customersStrong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshopAble to prioritise your workloadAbility and willingness to work within defined processes and guidelinesGood core administration skills to accurately capture customer details to the required standardsA full UK driving licenceNice to Have (but Not Essential) Experience of upselling products or servicesOur Culture Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals. To find out more about Life at Arnold Clark , visit our website.Seniority level Entry levelEmployment type Full-timeJob function OtherIndustries Motor Vehicle Manufacturing, Hospitality, and RetailEmployment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

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