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- Tasks: Join our team as a Rental Customer Advisor, delivering top-notch service to customers daily.
- Company: Arnold Clark is a leading car and van rental company known for its commitment to customer care.
- Benefits: Enjoy 33 days' annual leave, flexible working, discounts, private healthcare, and extensive training.
- Why this job: Be part of a diverse team that values collaboration and personal growth while making a positive impact.
- Qualifications: Strong admin skills, good communication, team player, and a full UK driving licence required.
- Other info: Flexible shifts and opportunities to cover at other branches when needed.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for an organised and enthusiastic Rental Customer Advisor for our Perth Car & Van Rental branch.
We offer:
- 33 days' annual leave
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension
- Extensive training
- Enhanced maternity and paternity leave
- ...and much more
Hours: Full time: 45 hours per week, 5 days out of 7 and alternate weekends.
About the role: As part of a busy Arnold Clark Car & Van Rental team, you will work with management and other staff members to deliver the excellent service levels our customers expect from us. The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.
Day-to-day duties:
- Delivering a consistently excellent level of customer care, both face to face and on the telephone
- Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently
- Handling customer complaints and queries
- Monitoring and controlling expenditure
- Running daily reports and ensuring they are acted on
- Helping to promote the branch and a positive customer experience
- Occasionally covering at other branches when needed
Essential skills:
- Strong administrative skills
- Demonstrable ability to work effectively as part of a team
- Good communication skills
- The flexibility to work shifts on a rota basis seven days per week and also cover other branches
- A full UK driving licence
Nice to have (but not essential): Previous experience of working in the rental industry.
Our Culture: Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Rental Customer Advisor in Perth, Perthshire employer: Arnold Clark.
Contact Detail:
Arnold Clark. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Customer Advisor in Perth, Perthshire
✨Tip Number 1
Familiarise yourself with the rental industry and Arnold Clark's services. Understanding the specifics of car and van rental, as well as the unique offerings of our branch, will help you stand out during conversations.
✨Tip Number 2
Showcase your customer service skills in your interactions. Whether it's through networking or during the interview process, demonstrate how you've successfully handled customer queries or complaints in the past.
✨Tip Number 3
Be prepared to discuss your organisational skills. Think of examples where you've effectively managed multiple tasks or worked as part of a team to achieve a common goal, as this is crucial for the role.
✨Tip Number 4
Highlight your flexibility and willingness to work varied shifts. Since the role requires covering different branches and working weekends, showing that you're adaptable will make you a more attractive candidate.
We think you need these skills to ace Rental Customer Advisor in Perth, Perthshire
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Rental Customer Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administrative roles. Use bullet points for clarity and focus on achievements that demonstrate your organisational and communication skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have provided excellent customer service in the past and how you can contribute to the team at Arnold Clark.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Arnold Clark.
✨Show Your Customer Service Skills
As a Rental Customer Advisor, you'll need to demonstrate your ability to provide excellent customer service. Prepare examples from your past experiences where you successfully handled customer queries or complaints, showcasing your communication skills and problem-solving abilities.
✨Highlight Your Organisational Skills
This role requires strong organisational skills. Be ready to discuss how you manage your time and tasks effectively. You might want to share specific strategies or tools you use to stay organised, especially in a busy environment.
✨Demonstrate Flexibility and Teamwork
Since the job involves working shifts and occasionally covering other branches, it's important to show your flexibility. Talk about your experience working in teams and how you adapt to changing situations, emphasising your commitment to supporting your colleagues.
✨Research the Company Culture
Arnold Clark values diversity and inclusion, so it’s beneficial to understand their culture. Familiarise yourself with their mission and values, and be prepared to discuss how your personal values align with theirs during the interview.
