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For Companies At a Glance
- Tasks: Assist customers with rentals, ensuring excellent service and handling queries.
- Company: Join Arnold Clark, a leading car and van rental company in Edinburgh.
- Benefits: Enjoy 33 days' leave, flexible hours, discounts, private healthcare, and more!
- Why this job: Be part of a supportive team that values diversity and personal growth.
- Qualifications: Strong admin skills, good communication, and a full UK driving licence required.
- Other info: Part-time hours on weekends; potential for covering other branches.
The predicted salary is between 12000 - 18000 £ per year.
We\’re looking for an organised and enthusiastic Rental Customer Advisor for our Edinburgh Sighthill Car & Van Rental branch.
We offer:
- 33 days\’ annual leave
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension
- Extensive training
- Enhanced maternity and paternity leave
- …and much more
Hours
Part time: Saturday 7:30am – 4:30pm and Sunday 8:30am – 4:30pm
About the role
As part of a busy Arnold Clark Car & Van Rental team, you\’ll work with management and other staff members to deliver the excellent service levels our customers expect from us.
The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.
Day-to-day duties
- Delivering a consistently excellent level of customer care, both face to face and on the telephone
- Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently
- Handling customer complaints and queries
- Monitoring and controlling expenditure
- Running daily reports and ensuring they\’re acted on
- Helping to promote the branch and a positive customer experience
- Occasionally covering at other branches when needed
Essential skills
- Strong administrative skills
- Demonstrable ability to work effectively as part of a team
- Good communication skills
- The flexibility to work shifts on a rota basis seven days per week and also cover other branches
- A full UK driving licence
Nice to have (but not essential)
- Previous experience of working in the rental industry
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark , visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Contact Detail:
Arnold Clark. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Customer Advisor in Edinburgh
✨Tip Number 1
Familiarise yourself with the rental industry and Arnold Clark's services. Understanding the specifics of car and van rentals will help you engage in meaningful conversations during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences. Think about times when you went above and beyond for a customer, as this will highlight your commitment to excellent service, which is crucial for this position.
✨Tip Number 3
Network with current or former employees of Arnold Clark. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
✨Tip Number 4
Be prepared to discuss your flexibility and organisational skills. Since the role requires working shifts and covering other branches, demonstrating your adaptability and ability to manage multiple tasks will be key to impressing the hiring team.
We think you need these skills to ace Rental Customer Advisor in Edinburgh
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Rental Customer Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administrative roles. Use bullet points for clarity and focus on achievements that demonstrate your organisational and communication skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have provided excellent customer service in the past and how you can contribute to the team at Arnold Clark.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Arnold Clark.
✨Show Your Enthusiasm
Make sure to express your enthusiasm for the role and the company during the interview. Highlight why you want to work as a Rental Customer Advisor and how you align with Arnold Clark's commitment to excellent customer service.
✨Demonstrate Your Organisational Skills
Prepare examples from your past experiences that showcase your organisational skills. Discuss how you manage tasks effectively, especially in a busy environment, as this is crucial for the role.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might face in the role. Be ready to discuss how you would handle complaints or queries, demonstrating your problem-solving abilities and communication skills.
✨Research the Company Culture
Familiarise yourself with Arnold Clark's culture and values. Be prepared to discuss how you can contribute to their diverse and inclusive workplace, showing that you understand and appreciate their commitment to employees and communities.
