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- Tasks: Join our team to deliver top-notch customer service at Edinburgh Airport Car & Van Rental.
- Company: Arnold Clark is a leading car rental company known for its commitment to diversity and employee care.
- Benefits: Enjoy 33 days of annual leave, flexible hours, generous discounts, and private healthcare.
- Why this job: Be part of a dynamic team that values collaboration and offers extensive training and growth opportunities.
- Qualifications: Strong admin skills, good communication, and a full UK driving license are essential.
- Other info: Flexibility to work shifts and cover other branches is required.
The predicted salary is between 28800 - 43200 £ per year.
We\’re looking for an organised and enthusiastic Rental Customer Advisor for our Edinburgh Seafield Car & Van Rental branch.
We offer:
- 33 days\’ annual leave
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension
- Extensive training
- Enhanced maternity and paternity leave
- …and much more
Hours
Full time: 45 hours per week, 5 days out of 7 and alternate weekends
About the role
As part of a busy Arnold Clark Car & Van Rental team, you\’ll work with management and other staff members to deliver the excellent service levels our customers expect from us.
The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.
Day-to-day duties
- Delivering a consistently excellent level of customer care, both face to face and on the telephone
- Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently
- Handling customer complaints and queries
- Monitoring and controlling expenditure
- Running daily reports and ensuring they\’re acted on
- Helping to promote the branch and a positive customer experience
- Occasionally covering at other branches when needed
Essential skills
- Strong administrative skills
- Demonstrable ability to work effectively as part of a team
- Good communication skills
- The flexibility to work shifts on a rota basis seven days per week and also cover other branches
- A full UK driving licence
Nice to have (but not essential)
- Previous experience of working in the rental industry
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark , visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Rental Customer Advisor in Edinburgh employer: Arnold Clark.
Contact Detail:
Arnold Clark. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Customer Advisor in Edinburgh
✨Tip Number 1
Familiarize yourself with the car rental industry and the specific services offered by Arnold Clark. Understanding their unique selling points will help you engage in meaningful conversations during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. This will demonstrate your ability to maintain high standards of service, which is crucial for this role.
✨Tip Number 3
Be ready to discuss your flexibility and willingness to work shifts, as this is a key requirement for the position. Highlight any previous experience where you've successfully adapted to changing schedules.
✨Tip Number 4
Research Arnold Clark's company culture and values. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show that you're a great fit for their team.
We think you need these skills to ace Rental Customer Advisor in Edinburgh
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Rental Customer Advisor position. Make sure you understand the key responsibilities and essential skills required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or the rental industry. Use specific examples to demonstrate your strong administrative skills and ability to handle customer queries effectively.
Show Your Enthusiasm: Express your enthusiasm for the role and the company in your application. Mention why you are excited about working at Arnold Clark and how you align with their commitment to excellent customer service and a diverse workplace.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Arnold Clark.
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Highlight why you want to work as a Rental Customer Advisor and how you align with Arnold Clark's commitment to excellent customer service.
✨Demonstrate Your Communication Skills
Prepare examples of how you've effectively communicated with customers in the past. Whether it's handling complaints or providing information, showcasing your strong communication skills will be key.
✨Highlight Your Organisational Abilities
Discuss your experience with managing multiple tasks efficiently. Provide specific examples of how you've stayed organised in previous roles, especially in fast-paced environments.
✨Be Ready for Flexibility Questions
Since the role requires shift work and covering other branches, be prepared to discuss your availability and willingness to adapt. Share any past experiences where you've successfully managed flexible working hours.
