At a Glance
- Tasks: Deliver exceptional service to customers and manage vehicle repair processes efficiently.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration.
- Benefits: Enjoy 33 days holiday, generous discounts, private healthcare, and training opportunities.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Be the star of customer service and make a real difference in people's experiences.
- Qualifications: Passion for customer service, strong communication skills, and a full UK driving licence.
The predicted salary is between 25000 - 30000 € per year.
We Offer:
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- And much more…
Hours:
Full time: Monday – Friday 8am – 5.30pm and alternate Saturdays 8am – 12pm
About The Role:
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon. This customer‑facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.
Day-to-day duties:
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
- Liaising with the workshop and bodyshop to progress work through the system
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
- Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions
- Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise
- Maintaining customer records such as vehicle details and service histories accurately and efficiently
- Maintaining knowledge of aftersales products and services, upselling where appropriate
- Making sure the customer database is updated and accurate at all times
Essential Skills:
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner
- Demonstrable computer literacy and knowledge of IT systems and applications
- The ability to multi-task and be highly adaptable within a busy environment
- Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop
- Able to prioritise your workload
- Ability and willingness to work within defined processes and guidelines
- Good core administration skills to accurately capture customer details to the required standards
- A full UK driving licence
Nice To Have (but Not Essential):
- Experience of upselling products or services
Our Culture:
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make‑up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Service Advisor in Perth employer: Arnold Clark
At Arnold Clark, we pride ourselves on being an exceptional employer, offering a supportive work culture that values diversity and collaboration. Our Service Advisors enjoy generous benefits including 33 days of holiday, private healthcare, and opportunities for training and progression, all within a dynamic environment that fosters personal and professional growth. Join us in delivering outstanding customer service while being part of a team that truly cares about its employees and the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Perth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arnold Clark. Understand their values and culture, and think about how your experience aligns with their mission. This will help you stand out as someone who genuinely cares about being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to be an articulate and warm communicator. Try role-playing common customer scenarios with a friend or family member to build your confidence in handling various situations.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to share examples of how you've successfully resolved customer issues in the past. Highlight your ability to empathise and reassure customers, as this is key to delivering that star treatment they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Arnold Clark. So, get your application in and let’s make it happen!
We think you need these skills to ace Service Advisor in Perth
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your warm communication style and problem-solving abilities.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to explain your skills and experiences. We appreciate applicants who can communicate complex information simply, just like you would with our customers.
Tailor Your Application:Take a moment to tailor your application to the role of Service Advisor. Mention how your skills align with the job description, especially your ability to multi-task and manage customer records efficiently. This shows us you’re genuinely interested!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find more info about our culture and benefits there!
How to prepare for a job interview at Arnold Clark
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Think about your past experiences and be ready to share specific examples of how you've gone above and beyond for customers. This role is all about delivering that star treatment, so show them you can do just that!
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the day-to-day duties. Be prepared to discuss how your skills align with their needs, especially around handling customer requirements and liaising with workshops. Showing that you know what the job entails will impress them!
✨Practice Your Communication Skills
Since this role requires strong communication, practice explaining complex information in a simple way. You might even want to role-play common customer scenarios with a friend. This will help you feel more confident and articulate during the interview.
✨Show Your Passion for the Industry
Let your enthusiasm for the automotive industry shine through! Research the company and its values, and be ready to discuss why you want to work there. A genuine interest in the role and the company culture can set you apart from other candidates.
