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- Tasks: Lead a dynamic service team and ensure top-notch customer satisfaction.
- Company: Join Arnold Clark, a diverse and inclusive workplace with a passion for people.
- Benefits: Enjoy 33 days' leave, flexible hours, discounts, private healthcare, and a pension.
- Why this job: Make a real impact in the automotive industry while developing your leadership skills.
- Qualifications: Experience in a similar role and strong communication skills are essential.
- Other info: Be part of a supportive culture that values collaboration and ambition.
The predicted salary is between 36000 - 60000 £ per year.
We're looking for an experienced and ambitious Service Manager to join the team at our brand new Derby Motorstore.
We offer:
- 33 days' annual leave
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension and much more
Hours: Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm
About the role: As a Service Manager for Arnold Clark, you will have full responsibility for delivering consistently excellent customer service and making sure both the retail area and workshop are maintained to the highest standards. You will manage and coach staff, set goals and objectives and make sure you're compliant with policies and procedures. In addition, you'll ensure the daily smooth running of your department and drive it to even greater success. This role would suit an experienced Automotive Manager with lots of fantastic ideas and a proactive, positive attitude.
Day-to-day duties:
- Managing a service team of technicians, advisors and support staff, and making sure productivity and efficiency targets are achieved
- Making sure all the servicing work that takes place in your branch is carried out correctly, competently and on time
- Delivering excellent customer service at all times, resolving any issues quickly and to the satisfaction of the customer
- Ensuring we always remain compliant with company, DVSA, manufacturer and health and safety policies
- Reviewing and analysing department KPI and financial reports, and motivating staff to exceed objectives
Essential skills:
- Previous experience in a similar role
- Strong communication and influencing skills
- A passion for delivering great customer service
- High levels of literacy and numeracy
- Leadership skills and the ability to motivate your team to achieve success
- Good organisation and IT skills
- High levels of accuracy and attention to detail
- The ability to stay calm under pressure
- An understanding of how to identify and maximise sales opportunities, remaining honest, ethical and compliant at all times
- A full clean driving licence held for a minimum of one year
Nice to have (but not essential): An understanding of modern motor vehicle technology.
Our Culture: Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Service Manager in Normanton employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Normanton
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to service management. Think about how you can showcase your leadership skills and customer service experience. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Showcase your passion for the automotive industry! When you get the chance to chat with potential employers, share your ideas on improving customer service and team productivity. This will demonstrate your proactive attitude and commitment to excellence.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Arnold Clark. Let's get you that Service Manager position!
We think you need these skills to ace Service Manager in Normanton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your previous experience in similar positions and showcase your leadership skills. We want to see how you’ve delivered excellent customer service and managed teams effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with our needs. Be sure to mention any specific achievements that demonstrate your ability to drive success in a service environment.
Showcase Your Communication Skills: Strong communication is key for a Service Manager. In your application, give examples of how you've influenced and motivated your team. We love seeing candidates who can articulate their thoughts clearly and effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Arnold Clark
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific services offered by Arnold Clark. Familiarise yourself with their values and culture, as well as any recent news or developments in the company. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or driven performance. Be ready to discuss how you can inspire others to achieve their best.
✨Customer Service is Key
Since delivering excellent customer service is a top priority, think of specific instances where you've gone above and beyond for customers. Be prepared to discuss how you handle complaints and ensure customer satisfaction, as this will highlight your commitment to service excellence.
✨Be Data Savvy
Understanding KPIs and financial reports is crucial for this role. Brush up on your analytical skills and be ready to discuss how you've used data to drive improvements in previous roles. Showing that you can interpret and act on data will set you apart from other candidates.
