At a Glance
- Tasks: Create outstanding customer experiences and assist with Click & Collect car handovers.
- Company: Join Arnold Clark, a leader in the automotive industry with a focus on diversity and inclusion.
- Benefits: Enjoy a competitive salary, performance bonuses, generous leave, and employee discounts.
- Other info: Receive training and coaching while enjoying excellent career growth opportunities.
- Why this job: Combine your passion for cars and customer service in a dynamic, rewarding role.
- Qualifications: Energetic, enthusiastic, with great people skills and a full UK driving licence.
The predicted salary is between 25500 - 37500 € per year.
We’re currently looking for an Area Customer Service Executive to create an outstanding customer experience at our Click & Collect branch and help customers get excited about our products. This is a regional role and will require travel throughout the UK.
We Offer
- £25,500 + performance‑related bonus of up to £12,000 per annum
- Company Car
- 33 days’ annual leave
- Generous employee discounts
- Private health care and sick pay cover
- Maternity and paternity packages
Hours
You’ll work a five‑day week on a set rota that includes weekends (39.5 hours per week).
About The Role
Passionate about cars? Great. Passionate about customer service? Even better. As an Arnold Clark Click & Collect Product Genius, you’ll play a key part in the Click & Collect process, introducing customers to the car they’ve chosen online for the very first time. You’ll also help the customer through the process of selling their car to Arnold Clark. You’ll be committed to learning about our products and be able to deliver an outstanding level of service when customers come to collect or sell their car. This role will be a great fit for a customer‑service superstar who thrives in a fast‑paced environment, and you’ll be rewarded with plenty of opportunities to increase your earnings and develop your career.
Essential Skills
- Full of energy and enthusiasm, with great people skills
- Good attention to detail when handling documentation
- A confident communicator who understands that a positive attitude gets great results
- Willing to learn and work with our branch network to ensure our customers have a great experience
- The ability to go the extra mile!
- A full UK driving licence
- Happy working on your own initiative, to problem solve and maximise handovers and purchases
- Ability to take ownership of situations all the way through to resolution
Day‑to‑day duties
- Completing the handover and purchase of cars for our Click & Collect service
- Preparing handovers for the day ahead
- Arranging all documentation prior to handover to make sure the process goes smoothly for customers
- Encouraging customers to share their experiences on social media
- Helping the customer familiarise themselves with their new vehicle
- Helping customers sell their car through our Sell Your Car service
- Learning about different vehicles and manufacturers
- Providing relevant information and being there for our customers when assistance is required
You’ll get plenty of training and coaching, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player and show us you’ve got the drive to make this a career, not just a job.
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make‑up, united in our goals.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Area Customer Service Executive in Newcastle upon Tyne employer: Arnold Clark
Arnold Clark is an exceptional employer that prioritises employee well-being and career development, offering a competitive salary of £25,500 plus performance-related bonuses, generous annual leave, and comprehensive health benefits. With a vibrant work culture that values diversity and inclusion, employees are encouraged to thrive in their roles while enjoying the excitement of engaging with customers and cars across the UK. This role not only provides a pathway for personal growth but also fosters a sense of community and pride in delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Area Customer Service Executive in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Arnold Clark's website and social media. Understanding their values and culture will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can go the extra mile for customers.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional. A polished appearance shows that you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Area Customer Service Executive in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for cars and customer service shine through. We want to see that you’re genuinely excited about the role and ready to create amazing experiences for our customers.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with what we’re looking for in an Area Customer Service Executive.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Arnold Clark
✨Know Your Products
Before the interview, take some time to research the cars and services offered by Arnold Clark. Being knowledgeable about their products will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your ability to create outstanding customer experiences will resonate well with the interviewers.
✨Demonstrate Enthusiasm
Passion is key! Make sure to convey your excitement about cars and customer service during the interview. A positive attitude can make a significant difference in how you're perceived.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the company culture or the team you'll be working with. This shows that you’re engaged and serious about the opportunity, plus it helps you determine if it's the right fit for you.
