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- Tasks: Monitor alarms and CCTV, ensuring safety and compliance in a dynamic control room environment.
- Company: Join Arnold Clark, a leader in the automotive industry, committed to diversity and employee well-being.
- Benefits: Enjoy 33 days' annual leave, flexible working, private healthcare, and generous employee discounts.
- Why this job: Be part of a supportive team that values your input and offers training for growth.
- Qualifications: Experience in a control room and an SIA Public Space Surveillance licence are preferred but not essential.
- Other info: Full-time shifts include four on, four off, with both day and night rotations.
The predicted salary is between 28800 - 43200 £ per year.
We\’re looking for a reliable Monitoring Officer to join the team at our Alarm Receiving Centre in Glasgow.
We offer:
- 33 days\’ annual leave (pro-rata)
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension
- …and much more
Hours
Full time: Four shifts on and four shifts off, rotational day and night, 12 hour shifts
About the role
As a Monitoring Officer, you\’ll work in our state-of-the-art Alarm Receiving Centre, ensuring that all current processes and policies are adhered to at all times.
You\’ll have experience of working in a control room and have a current SIA Public Space Surveillance licence. An ability to work and concentrate under pressure is key, as is meticulous attention to detail.
This is a customer-focused department, so this role will be a great fit for someone who loves working with people and as part of a team!
Day-to-day duties
- Monitoring alarm activations and following correct procedures and escalation processes as required
- CCTV monitoring
- Lone worker monitoring
- Regularly liaising with alarm engineers, customers and contractors
- Making changes to relevant databases where appropriate
Essential skills and requirements
- Knowledge of a control room
- Ability to comply with BS7858 security screening
- Knowledge of BS5979
- Proven ability to deliver excellent customer service – written and verbally
- Competent IT skills and familiar with Microsoft Office
- The ability to stay alert and work efficiently throughout a 12-hour shift
- The ability to be discreet and maintain confidentiality
- The ability to work on your own initiative and be able to prioritise your workload
- Enjoy working as part of a team
- The ability to work and concentrate under pressure
- Excellent observation skills and ability to analyse visual information
- Great attention to detail
- Ability to write clear, legible and accurate reports of events which may be used as evidence
- Ability to learn and be adaptable to changes in both working procedures and technology
- Ability to be flexible in working hours
Nice to have (but not essential)
- SIA Public Space Surveillance (CCTV) licence
- Although ARC experience is preferred, training will be provided for the right candidate
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark , visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Monitoring Officer employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Monitoring Officer
✨Tip Number 1
Familiarise yourself with the specific processes and policies related to alarm monitoring and control room operations. Understanding these will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight any previous experience in a control room environment, especially if it involves customer service. Be ready to discuss how you handled pressure and maintained attention to detail in those situations.
✨Tip Number 3
Prepare to showcase your IT skills, particularly with Microsoft Office. You might be asked about how you use these tools in a practical setting, so think of examples where you've used them effectively.
✨Tip Number 4
Since teamwork is essential for this role, come prepared with examples of how you've successfully collaborated with others in past positions. This will show that you're a good fit for their team-oriented culture.
We think you need these skills to ace Monitoring Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in control rooms and customer service. Emphasise your attention to detail and ability to work under pressure, as these are key skills for the Monitoring Officer role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to monitor alarm activations and liaise with customers effectively.
Highlight Relevant Certifications: If you have an SIA Public Space Surveillance licence or any other relevant certifications, make sure to include them prominently in your application. This will show that you meet essential requirements for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Clear and accurate communication is crucial for this role, so ensure your application reflects that.
How to prepare for a job interview at Arnold Clark
✨Show Your Control Room Experience
Make sure to highlight any previous experience you have in a control room setting. Discuss specific situations where you had to monitor alarms or CCTV, as this will demonstrate your familiarity with the role and its responsibilities.
✨Emphasise Customer Service Skills
Since this role is customer-focused, be prepared to share examples of how you've delivered excellent customer service in the past. This could include handling difficult situations or effectively communicating with clients and colleagues.
✨Demonstrate Attention to Detail
Given the importance of meticulous attention to detail in this position, be ready to discuss how you ensure accuracy in your work. You might want to mention any processes you follow to maintain high standards in reporting and monitoring.
✨Prepare for Pressure Situations
The ability to work under pressure is crucial for a Monitoring Officer. Think of examples from your past where you successfully managed stressful situations, and be ready to explain how you stayed focused and effective during those times.