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- Tasks: Support our Sales team by handling customer enquiries and managing vehicle contracts.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration.
- Benefits: Enjoy 33 days of annual leave, flexible hours, and generous employee discounts.
- Why this job: Be the first point of contact for customers and make a real difference in their experience.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Great opportunities for career growth in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for an enthusiastic Customer Service Executive to help support our Sales team at our ACTIVA contracts site in Milton Keynes.
Benefits:
- 33 days’ annual leave
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension
- …and much more
Hours: Full time: Monday – Friday 8.30am – 5pm
About The Role:
As a Customer Service Executive, you will be the first port of call for our customers, providing support to the Fleet Managers, their drivers and the Activa Sales team.
Day-to-day duties:
- Handling and prioritising incoming enquiries by telephone and email.
- Managing contract renewals and assisting with vehicle selection.
- Organising demo vehicles as requested by our customers, ensuring the appropriate models are in line with driver grades.
- Obtaining confirmation of specification and on-the-road prices from suppliers.
- Preparing vehicle quotations using our in-house system.
- Raising Activa proceed to order or tailor client order forms as relevant.
- Sourcing and ordering of vehicles with our internal and external suppliers.
- Managing day-to-day driver or vehicle concerns and understanding when to escalate to Resolutions.
- Liaising closely with relevant Activa Area Manager.
- Acting as an ambassador for the company on all external or internal reviews or meetings with customers and/or suppliers.
Essential Skills:
- Ability to build effective business relations, both internally and externally.
- Confident, proactive and dynamic, with a can-do attitude.
- Ability to work within deadlines.
- Excellent organisational and prioritisation skills.
- Good interpersonal, communication, verbal and written skills.
- Ability to react to unexpected situations in a calm and professional manner.
- Good working knowledge of computer systems, including Microsoft Office 365 and SmartSheets.
- Automotive knowledge desirable but not essential.
Our Culture:
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Customer Service Executive in Milton Keynes employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Milton Keynes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arnold Clark. Understand their values and culture, and think about how you can fit into that. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle tricky situations or difficult customers. This will show you're ready to tackle the challenges head-on.
✨Tip Number 3
Show off your skills! During the interview, highlight your organisational and communication skills. Share specific examples of how you've successfully managed enquiries or resolved issues in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Customer Service Executive in Milton Keynes
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to support our Sales team.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences. Mention how your background aligns with the day-to-day duties we’ve outlined in the job description.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us see your communication skills right away!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Arnold Clark
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Executive role. Familiarise yourself with the day-to-day duties and essential skills listed in the job description. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Service Executive, strong communication is key. Prepare examples of how you've effectively handled customer enquiries or resolved issues in the past. Practising clear and concise responses will demonstrate your ability to communicate well, both verbally and in writing.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss situations where you've had to react to unexpected challenges. Think of specific examples that highlight your calmness under pressure and your proactive approach to finding solutions. This will show them you can handle the dynamic nature of the role.
✨Emphasise Teamwork and Relationship Building
Since the role involves liaising with various teams and customers, be prepared to talk about your experience in building effective business relationships. Share stories that illustrate your ability to collaborate and work well with others, as this aligns with their culture of teamwork and inclusivity.
