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- Tasks: Create amazing customer experiences in Click & Collect branches and assist with car sales.
- Company: Join Arnold Clark, a leader in the automotive industry with a focus on people.
- Benefits: Earn £24,500 plus bonuses, enjoy 33 days off, and receive generous discounts.
- Why this job: Combine your passion for cars and customer service in a dynamic role.
- Qualifications: Energetic, detail-oriented, and a confident communicator with a full UK driving licence.
- Other info: Great training, career growth, and a commitment to diversity and inclusion.
The predicted salary is between 19500 - 29500 £ per year.
We're currently looking for an Area Customer Service Executive to create an outstanding customer experience in our Click & Collect branches and help customers get excited about our products. This is a regional role and will require travel throughout the UK.
We offer:
- £24,500 + performance-related bonus of up to £12,000 per annum
- Company Car
- 33 days' annual leave
- Generous employee discounts
- Private health care and sick pay cover
- Maternity and paternity packages
Hours: You'll work a five-day week on a set rota that includes weekends (39.5 hours per week).
About the role: Passionate about cars? Great. Passionate about customer service? Even better. As an Arnold Clark Click & Collect Product Genius, you'll play a key part in the Click & Collect process, introducing customers to the car they've chosen online for the very first time. You'll also help the customer through the process of selling their car to Arnold Clark. You'll be committed to learning about our products and be able to deliver an outstanding level of service when customers come to collect or sell their car. This role will be a great fit for a customer service superstar who thrives in a fast-paced environment, and you'll be rewarded with plenty of opportunities to increase your earnings and develop your career.
Essential Skills:
- Full of energy and enthusiasm, with great people skills
- Good attention to detail when handling documentation
- A confident communicator who understands that a positive attitude gets great results
- Willing to learn and work with our branch network to ensure our customers have a great experience
- The ability to go the extra mile!
- A full UK driving licence
- Happy working on your own initiative, to problem solve and maximise handovers and purchases
- Ability to take ownership of situations all the way through to resolution
Day-to-day duties:
- Completing the handover and purchase of cars for our Click & Collect service
- Preparing handovers for the day ahead
- Arranging all documentation prior to handover to make sure the process goes smoothly for customers
- Encouraging customers to share their experiences on social media
- Helping the customer familiarise themselves with their new vehicle
- Helping customers sell their car through our Sell Your Car service
- Learning about different vehicles and manufacturers
- Providing relevant information and being there for our customers when assistance is required
You'll get plenty of training and coaching, but we are looking for candidates with a thirst for knowledge and an ability to learn. We'd expect you to be a great team player and show us you've got the drive to make this a career, not just a job.
Our Culture: Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Area Customer Service Executive in Middlesbrough employer: Arnold Clark.
Contact Detail:
Arnold Clark. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Customer Service Executive in Middlesbrough
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Arnold Clark's website and social media. Understanding their values and culture will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can go the extra mile for customers.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've excelled in customer service or solved problems. This will help you demonstrate your skills and enthusiasm for the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Area Customer Service Executive in Middlesbrough
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for cars and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating an outstanding experience for our customers.
Tailor Your CV: Make sure your CV is tailored to the Area Customer Service Executive role. Highlight any relevant experience you have in customer service and be specific about how you've gone the extra mile for customers in the past. We love seeing those details!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position right there.
How to prepare for a job interview at Arnold Clark.
✨Know Your Products
Before the interview, take some time to research the cars and services offered by Arnold Clark. Being knowledgeable about their products will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your ability to create outstanding customer experiences will resonate well with the interviewers.
✨Demonstrate Enthusiasm
Let your passion for cars and customer service shine through during the interview. A positive attitude can make a significant difference, so be sure to express your excitement about the opportunity to work with customers and help them with their car needs.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This shows that you're engaged and interested in the role. You might ask about the training process or how success is measured in the position, which can give you valuable insights into the company culture.
