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- Tasks: Deliver exceptional customer service and manage vehicle repair processes efficiently.
- Company: Join a supportive team at Arnold Clark, a leader in the automotive industry.
- Benefits: Enjoy 33 days' holiday, private healthcare, and generous retail discounts.
- Other info: Opportunities for training, progression, and a dynamic work environment await you.
- Why this job: Make a real difference by creating positive experiences for customers every day.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
We are currently recruiting for a new Service Advisor to help us at our Edinburgh Seafield Service Centre.
- 33 days' holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Opportunities for training and progression
- Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. This customer-facing role will be a great fit for someone who's already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
- Maintaining customer records such as vehicle details and service histories accurately and efficiently
- Maintaining knowledge of aftersales products and services, upselling where appropriate
- Making sure the customer database is updated and accurate at all times
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner
- Demonstrable computer literacy and knowledge of IT systems and applications
- Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers
- Good core administration skills to accurately capture customer details to the required standards
- A full UK driving licence
- Experience of upselling products or services
We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
SERVICE ADVISOR ~ CUSTOMER SERVICE in Livingston employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SERVICE ADVISOR ~ CUSTOMER SERVICE in Livingston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arnold Clark. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. Role-playing with a friend can help you articulate your thoughts clearly and confidently during the actual interview.
✨Tip Number 3
Show off your skills! Be ready to discuss your previous customer service experience and how it relates to the Service Advisor role. Use specific examples to demonstrate your ability to exceed expectations and resolve issues efficiently.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace SERVICE ADVISOR ~ CUSTOMER SERVICE in Livingston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Service Advisor role. Highlight your customer service experience and any relevant achievements to show us why you're the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us about your passion for customer service and how you’ve gone above and beyond in previous roles. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your application showcases your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you can check out more about Life at Arnold Clark while you’re there!
How to prepare for a job interview at Arnold Clark
✨Know Your Customer Service Stuff
Brush up on your customer service experience and be ready to share specific examples of how you've exceeded customer expectations in the past. Think about situations where you resolved issues efficiently and left customers happy.
✨Familiarise Yourself with the Role
Make sure you understand the responsibilities of a Service Advisor. Review the job description closely and prepare to discuss how your skills align with tasks like managing customer records and upselling services.
✨Show Off Your Communication Skills
Practice explaining complex information clearly and concisely. You might be asked to demonstrate how you'd handle a tricky customer query, so think about how you can communicate effectively while keeping the customer calm and informed.
✨Be Ready to Discuss IT Proficiency
Since the role involves computer-based tasks, be prepared to talk about your experience with IT systems and applications. Highlight any relevant software you've used and how it helped you in previous roles.