At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle repair processes efficiently.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration.
- Benefits: Enjoy 33 days holiday, private healthcare, and generous retail discounts.
- Other info: Great opportunities for training and career progression in a supportive environment.
- Why this job: Be the star of customer interactions and make a real difference every day.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
We Offer
- Pension scheme
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Maternity and paternity packages
- Opportunities for training and progression
- And much more…
Hours
Full time: Monday – Friday 8am – 5.30pm and alternate Saturdays 8am – 12pm
About The Role
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon. This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.
Day-to-day duties
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
- Liaising with the workshop and bodyshop to progress work through the system
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
- Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions
- Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise
- Maintaining customer records such as vehicle details and service histories accurately and efficiently
- Maintaining knowledge of aftersales products and services, upselling where appropriate
- Making sure the customer database is updated and accurate at all times
Essential Skills
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner
- Demonstrable computer literacy and knowledge of IT systems and applications
- The ability to multi-task and be highly adaptable within a busy environment
- Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop
- Able to prioritise your workload
- Ability and willingness to work within defined processes and guidelines
- Good core administration skills to accurately capture customer details to the required standards
- A full UK driving licence
Nice To Have (but Not Essential)
- Experience of upselling products or services
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Service Advisor in Kilmarnock employer: Arnold Clark
At Arnold Clark, we pride ourselves on being an exceptional employer, offering a supportive work culture that values diversity and collaboration. Our Service Advisors enjoy generous benefits including a pension scheme, 33 days of holiday, and opportunities for training and progression, all while working in a dynamic environment that prioritises employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Kilmarnock
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arnold Clark. Understand their values and culture, and think about how you can align your experience with what they’re looking for in a Service Advisor.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to articulate clearly and warmly. Try role-playing common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your customer service experience! Be ready to share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your passion for great service and your ability to handle any issues that arise.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our platform. It shows you're serious about joining our team and makes it easier for us to connect with you.
We think you need these skills to ace Service Advisor in Kilmarnock
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your warm communication style and problem-solving abilities.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate articulate candidates who can explain complex information simply. Avoid jargon and get straight to the point – we want to know how you can help our customers!
Tailor Your Application:Take a moment to customise your application for the Service Advisor role. Mention how your skills align with our needs, especially around multitasking and organisation. This shows us you’re genuinely interested in the position and understand what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great fit!
How to prepare for a job interview at Arnold Clark
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Service Advisor. Familiarise yourself with customer service principles and how they apply to vehicle repairs. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Service Advisor, strong communication is crucial. Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional service. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Empathy and Problem-Solving
Think about times when you've dealt with dissatisfied customers. Be ready to discuss how you handled those situations with empathy and understanding. Highlight your ability to find solutions quickly, as this is key to providing the 'star treatment' that the company values.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
