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- Tasks: Create outstanding customer experiences and support the sales team in our Citroen branch.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration.
- Benefits: Enjoy 33 days holiday, generous discounts, private healthcare, and career progression opportunities.
- Why this job: Become a Product Genius and make a real impact on customers' journeys.
- Qualifications: Confident communicator with a positive attitude and a full UK driving licence.
- Other info: Great training provided, with clear paths to progress into car sales.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Customer Service Executive role at Arnold Clark. We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Citroen branch in Kilmarnock and help customers get excited about our products.
Why choose us:
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours: You’ll work a five-day week on a set rota that includes weekends (38 hours per week).
About The Role: At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch. This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player, who is looking for clear career progression into car sales.
Day-to-day duties:
- Preparing the showroom and cars for the day ahead
- Assist with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
Essential Skills:
- You’ll be a confident communicator who understands that a positive attitude gets great results
- Willingness to go the extra mile
- A full UK driving licence
- As happy working on your own initiative as you are in a team
- One of our company values is progression, so it’s vital you are eager to progress within this role to car sales
Our Culture: Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Seniority level: Entry level
Employment type: Full-time
Job function: Other Motor Vehicle Manufacturing, Hospitality, and Retail
Customer Service Executive in Kilmarnock employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Kilmarnock
✨Tip Number 1
Get to know the company inside out! Before your interview, spend some time researching Arnold Clark and their products. This will not only impress them but also help you tailor your answers to show how you can enhance the customer experience.
✨Tip Number 2
Practice your communication skills! As a Customer Service Executive, you'll need to be a confident communicator. Try role-playing common customer scenarios with friends or family to get comfortable with handling different situations.
✨Tip Number 3
Show your enthusiasm for learning! During the interview, express your eagerness to learn about the products and the sales journey. Highlight any past experiences where you've gone the extra mile to gain knowledge or skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Arnold Clark team and ready to embark on your journey as a Product Genius.
We think you need these skills to ace Customer Service Executive in Kilmarnock
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you’re genuinely excited about creating outstanding experiences for customers.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Product Genius. We love seeing candidates who take the time to connect their background with what we do at Arnold Clark.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This helps us get a quick sense of who you are!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Arnold Clark
✨Know Your Products
Before the interview, make sure to research Arnold Clark's vehicles and their features. Being able to discuss specific models and how they meet customer needs will show your enthusiasm and readiness to be a Product Genius.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for customers. Highlighting your ability to create exceptional customer experiences will resonate well with the interviewers.
✨Demonstrate Team Spirit
Since this role involves working closely with a team, think of instances where you collaborated effectively with others. Emphasising your teamwork skills will align with Arnold Clark's values of collaboration and support.
✨Express Your Eagerness to Learn
Convey your passion for learning and progression during the interview. Discuss how you’re excited about the training opportunities and how you plan to grow within the company, especially towards car sales.
