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- Tasks: Deliver excellent customer service and support in a busy rental environment.
- Company: Join Arnold Clark, a leader in car and van rental with a supportive culture.
- Benefits: Enjoy 33 days' leave, flexible hours, discounts, and private healthcare.
- Other info: Flexible shifts and opportunities for career growth in a diverse workplace.
- Why this job: Be part of a dynamic team and make a difference in customer experiences.
- Qualifications: Strong admin skills, teamwork, and great communication are essential.
The predicted salary is between 24000 - 30000 £ per year.
We're looking for an organised and enthusiastic Summer Rental Customer Advisor for our Inverness Car & Van Rental branch.
We offer:
- 33 days' annual leave
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension
- Extensive training
- Enhanced maternity and paternity leave
- ...and much more
Hours: Temporary: 45 hours per week, 5 days over 7
About the role: As part of a busy Arnold Clark Car & Van Rental team, you'll work with management and other staff members to deliver the excellent service levels our customers expect from us. The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.
Day-to-day duties:
- Delivering a consistently excellent level of customer care, both face to face and on the telephone
- Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently
- Handling customer complaints and queries
- Monitoring and controlling expenditure
- Running daily reports and ensuring they're acted on
- Helping to promote the branch and a positive customer experience
- Occasionally covering at other branches when needed
Essential skills:
- Strong administrative skills
- Demonstrable ability to work effectively as part of a team
- Good communication skills
- The flexibility to work shifts on a rota basis seven days per week and also cover other branches
- A full UK driving licence
Nice to have (but not essential): Previous experience of working in the rental industry.
Our Culture: Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Rental Customer Advisor (Permanent) in Inverness employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Customer Advisor (Permanent) in Inverness
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arnold Clark. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of a Rental Customer Advisor. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. This is key for the role, so be ready to share those stories during your chat.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Rental Customer Advisor (Permanent) in Inverness
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We want to see that you're excited about the role and ready to bring your A-game to our team!
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that match the job description. We love seeing how your background aligns with what we’re looking for in a Rental Customer Advisor.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand. This will help us see your organisational skills in action!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Arnold Clark
✨Know the Company
Before your interview, take some time to research Arnold Clark and their values. Understanding their commitment to customer service and community will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a Rental Customer Advisor, communication is key. Prepare examples of how you've effectively handled customer queries or complaints in the past. This will demonstrate your ability to provide excellent service.
✨Be Organised and Flexible
Since the role requires flexibility and strong organisational skills, think of instances where you've successfully managed multiple tasks or adapted to changing situations. Highlighting these experiences will show you're a great fit for the team.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones about the team dynamics or training opportunities. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.