Customer Services Team Leader - Chief Executive - Customer services in Inverness

We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Citroen/Peugeot branch in Inverness and help customers get excited about our products. 33 days’ holiday allowance with room to grow Generous retail discounts Private healthcare Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments Pension scheme Maternity and paternity packages Opportunities for training and progression Hours You’ll work a five-day week on a set rota that includes weekends (38 hours per week). About the role At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch. This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player, who is looking for clear career progression into car sales. Day-to-day duties Preparing the showroom and cars for the day ahead Assist with showroom presentation and advertising Supporting the Sales department and delivering excellent customer experience Organising and accompanying customers on test drives Swotting up on our vehicles and manufacturers Learning about our products so you can help our customers find the perfect fit Enhancing the customer journey from enquiry to delivery Essential skills You’ll be a confident communicator who understands that a positive attitude gets great results Willingness to go the extra mile A full UK driving licence As happy working on your own initiative as you are in a team One of our company values is progression, so it’s vital you are eager to progress within this role to car sales Our Culture Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. To find out more about Life at Arnold Clark , visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.