At a Glance
- Tasks: Create outstanding customer experiences and assist with vehicle sales at our Inverness branch.
- Company: Join Arnold Clark, a leader in the automotive industry with a focus on teamwork and growth.
- Benefits: Enjoy 33 days' holiday, generous discounts, private healthcare, and a pension scheme.
- Other info: Great opportunities for training and progression into car sales in a diverse workplace.
- Why this job: Become a Product Genius and help customers find their perfect vehicle while developing your skills.
- Qualifications: Confident communicator with a full UK driving licence and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
We're currently looking for Customer Service Executives to create an outstanding customer experience in our Citroen/Peugeot branch in Inverness and help customers get excited about our products.
Why choose us?
- 33 days' holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours
You'll work a five-day week on a set rota that includes weekends (38 hours per week).
About the role
At Arnold Clark you'll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey - from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch. This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You'll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We'd expect you to be a great team player, who is looking for clear career progression into car sales.
Day-to-day duties
- Preparing the showroom and cars for the day ahead
- Assist with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
Essential skills
- You'll be a confident communicator who understands that a positive attitude gets great results
- Willingness to go the extra mile
- A full UK driving licence
- As happy working on your own initiative as you are in a team
- One of our company values is progression, so it's vital you are eager to progress within this role to car sales
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Customer Service Executive in Inverness employer: Arnold Clark
At Arnold Clark, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and collaboration. Our Customer Service Executives, known as Product Geniuses, enjoy generous benefits including 33 days' holiday, private healthcare, and clear pathways for career progression within the automotive industry. Located in Inverness, our branch fosters a supportive environment where employees are encouraged to develop their skills and take pride in delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Inverness
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Arnold Clark's website and social media. Familiarise yourself with their products and values so you can show off your enthusiasm and knowledge during the chat.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle different situations in the role of a Product Genius.
✨Tip Number 3
Show your personality! During the interview, let your passion for customer service shine through. Share your ideas on creating exceptional experiences and how you can contribute to the team at Arnold Clark.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Executive in Inverness
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through! We want to see how excited you are about creating outstanding experiences for our customers.
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that match the role of a Product Genius. We love seeing how your background aligns with our values and the job description!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This helps us get to know you better!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Arnold Clark
✨Know Your Products
Before the interview, make sure to familiarise yourself with Citroen and Peugeot vehicles. Understand their features, benefits, and what makes them stand out. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you resolved issues or created memorable experiences. This will demonstrate your ability to enhance the customer journey, which is crucial for a Customer Service Executive.
✨Emphasise Teamwork
Since the role involves working closely with a team, be ready to discuss your experiences in collaborative environments. Share specific instances where you contributed to a team's success or supported colleagues, showcasing your ability to work well with others.
✨Express Your Desire for Growth
The company values progression, so make it clear that you're eager to learn and advance within the organisation. Talk about your career aspirations and how you see this role as a stepping stone towards a future in car sales.
