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For Companies At a Glance
- Tasks: Create outstanding customer experiences and assist with vehicle sales at our Renault branch.
- Company: Join Arnold Clark, a leader in the automotive industry with a focus on teamwork and growth.
- Benefits: Enjoy 33 days' holiday, generous discounts, private healthcare, and a pension scheme.
- Why this job: Be a Product Genius and help customers find their perfect vehicle while developing your skills.
- Qualifications: Confident communicator with a full UK driving licence and a passion for learning.
- Other info: Diverse and inclusive workplace with clear career progression opportunities.
The predicted salary is between 28800 - 43200 £ per year.
We are currently looking for Customer Service Executives to create an outstanding customer experience in our Renault branch in Inverness and help customers get excited about our products.
Why choose us?
- 33 days' holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours
You will work a five-day week on a set rota that includes weekends (38 hours per week).
About the role
At Arnold Clark, you will be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. This expertise develops further into understanding all elements of the sales journey - from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch. This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You will receive plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We expect you to be a great team player, who is looking for clear career progression into car sales.
Day-to-day duties
- Preparing the showroom and cars for the day ahead
- Assisting with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
Essential skills
- You will be a confident communicator who understands that a positive attitude gets great results
- Willingness to go the extra mile
- A full UK driving licence
- As happy working on your own initiative as you are in a team
- One of our company values is progression, so it is vital you are eager to progress within this role to car sales
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Locations
Customer Service Executive in Inverness, Scotland employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Inverness, Scotland
✨Tip Number 1
Get to know the company inside out! Research Arnold Clark and their products so you can chat confidently about them during your interview. Show us that you're genuinely excited about the role and how you can contribute to creating an outstanding customer experience.
✨Tip Number 2
Practice your communication skills! Since you'll be a Product Genius, it's crucial to demonstrate your ability to connect with customers. Role-play common customer scenarios with friends or family to build your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you've gone the extra mile for a customer. We want to see how you handle challenges and ensure a positive outcome for everyone involved.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in our minds as we make our decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Executive in Inverness, Scotland
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see how excited you are about creating amazing experiences for our customers.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the role of a Product Genius. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This helps us get to know you better!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Arnold Clark
✨Know Your Products
Before the interview, make sure you’ve done your homework on Renault vehicles and their features. Being able to discuss specific models and how they meet customer needs will show that you're genuinely interested in the role and ready to be a Product Genius.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your ability to create exceptional experiences will resonate well with the interviewers, as they’re looking for someone who can enhance the customer journey.
✨Demonstrate Team Spirit
Since this role involves working closely with a team, be ready to discuss how you collaborate with others. Share stories that illustrate your teamwork skills and how you contribute to a positive work environment, aligning with the company’s values of collaboration and support.
✨Express Your Eagerness to Learn
The job requires a thirst for knowledge, so convey your enthusiasm for learning about the automotive industry and sales processes. Discuss any relevant training or courses you’ve taken, and express your desire for career progression within the company.
