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- Tasks: Support our workshops by managing parts and keeping customers updated on their vehicle journey.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration and unique perspectives.
- Benefits: Earn £42,500 OTE, enjoy 33 days holiday, private healthcare, and generous retail discounts.
- Other info: Full-time hours with a supportive team culture focused on employee well-being.
- Why this job: No experience needed! Get trained while working in a dynamic environment with growth opportunities.
- Qualifications: Customer service skills and a can-do attitude are essential; training provided for all systems.
The predicted salary is between 34000 - 42500 £ per year.
We’re looking for a Parts Advisor to work at our GWM branch in Hexham. You don’t need to have previous parts experience to apply, as we’ll provide comprehensive training.
We Offer Our Parts Advisors:
- £42,500 OTE made up of a competitive hourly rate plus bonuses
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- And much more...
Hours: Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm
About The Role: Do you have customer service skills and experience working with stock? Our Parts Advisors are responsible for keeping our workshops well-stocked with the right parts to maintain our vehicles whilst also updating customers in relation to their vehicle journey through every stage of the process. If you’ve worked in a retail environment before and have experience managing stock, you’ll already have some of the traits of a successful Parts Advisor. You’ll need to be comfortable using computers, but don’t worry – we’ll provide all the training you’ll need to use our systems.
Day-to-day duties:
- Identifying parts required for a vehicle
- Ordering parts from internal and external sources
- Picking and packing parts
- Communicating with the workshop
- Providing a quick and accurate service to our customers
- Invoicing
- Reviewing digital communications for customers
- Stock management
Essential Skills:
- Keen to learn, with a can-do attitude
- The ability to work independently, but also as part of a team working towards the same goals
- A great communicator – friendly, clear and concise
- Enjoy working with your customers
- Happy using computers, although we’ll provide training on all the systems you’ll need
Our Culture: Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Parts Advisor in Hexham employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor in Hexham
✨Tip Number 1
Get to know the company! Research Arnold Clark and their values. When you walk into that interview, show us you understand our culture and how you can fit in. It’ll make a massive difference!
✨Tip Number 2
Practice your communication skills. As a Parts Advisor, you'll need to be clear and friendly with customers. Try role-playing with a friend or family member to get comfortable talking about your experience and how you can help.
✨Tip Number 3
Be ready to showcase your customer service skills. Think of examples from your past jobs where you went above and beyond for a customer. We love hearing about those moments during interviews!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team!
We think you need these skills to ace Parts Advisor in Hexham
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We love to see candidates who are excited about the opportunity to learn and grow with us. A positive attitude can make all the difference.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the Parts Advisor role. Even if you don’t have direct parts experience, showcase your customer service skills and any stock management experience you have.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your communication is friendly and professional. This will reflect the great communicator we’re looking for!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Arnold Clark
✨Know the Role Inside Out
Before your interview, make sure you understand what a Parts Advisor does. Familiarise yourself with the key responsibilities like stock management and customer communication. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with customers, be ready to share examples of your previous customer service experiences. Think about times when you went above and beyond to help someone or resolved a tricky situation. This will demonstrate your ability to connect with customers effectively.
✨Emphasise Your Willingness to Learn
The job description mentions that no prior parts experience is necessary, so highlight your eagerness to learn. Talk about how you've adapted to new systems or processes in the past, and express your excitement about the training opportunities available.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with questions about the company culture, training programmes, or growth opportunities. This shows that you're not just interested in the job, but also in how you can fit into their team and contribute to their goals.