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- Tasks: Lead a dynamic service team, ensuring top-notch customer service and workshop efficiency.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration and innovation.
- Benefits: Enjoy 33 days' annual leave, flexible hours, generous discounts, and private healthcare.
- Why this job: Make a real impact in the automotive industry while nurturing your leadership skills.
- Qualifications: Experience in a similar role with strong communication and leadership abilities.
- Other info: Thriving environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We're looking for an experienced and ambitious Aftersales Manager to join the team at our Chertsey Motorstore.
We offer:
- 33 days' annual leave
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension
- ...and much more
Hours: Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays
About the role: As a Service Manager for Arnold Clark, you will have full responsibility for delivering consistently excellent customer service and making sure both the retail area and workshop are maintained to the highest standards. You will manage and coach staff, set goals and objectives and make sure you're compliant with policies and procedures. In addition, you'll ensure the daily smooth running of your department and drive it to even greater success. This role would suit an experienced Automotive Manager with lots of fantastic ideas and a proactive, positive attitude.
Day-to-day duties:
- Managing a service team of technicians, advisors and support staff, and making sure productivity and efficiency targets are achieved
- Making sure all the servicing work that takes place in your branch is carried out correctly, competently and on time
- Delivering excellent customer service at all times, resolving any issues quickly and to the satisfaction of the customer
- Ensuring we always remain compliant with company, DVSA, manufacturer and health and safety policies
- Reviewing and analysing department KPI and financial reports, and motivating staff to exceed objectives
Essential skills:
- Previous experience in a similar role
- Strong communication and influencing skills
- A passion for delivering great customer service
- High levels of literacy and numeracy
- Leadership skills and the ability to motivate your team to achieve success
- Good organisation and IT skills
- High levels of accuracy and attention to detail
- The ability to stay calm under pressure
- An understanding of how to identify and maximise sales opportunities, remaining honest, ethical and compliant at all times
- A full clean driving licence held for a minimum of one year
Nice to have (but not essential): An understanding of modern motor vehicle technology.
Our Culture: Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Aftersales Manager in Guildford employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager in Guildford
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the lookout for an Aftersales Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture at Arnold Clark. Understand their values and how they prioritise customer service. This will help you tailor your responses and show that you're a perfect fit for their team.
✨Tip Number 3
Practice your leadership skills! Think of examples from your past experiences where you've successfully managed a team or resolved customer issues. Being able to share these stories will demonstrate your capability as an Aftersales Manager.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Arnold Clark family.
We think you need these skills to ace Aftersales Manager in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your previous experience in similar positions and showcase your leadership skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering excellent customer service and how your proactive attitude can drive our department's success. Keep it engaging and personal!
Showcase Your Achievements: Don’t just list your responsibilities; show us what you've achieved in your past roles. Use specific examples and metrics where possible to demonstrate how you’ve exceeded targets and improved team performance.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Arnold Clark
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the automotive industry and aftersales processes. Familiarise yourself with common KPIs and how they relate to customer service. This will show that you're not just interested in the role but also understand the business.
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll be leading a team. Prepare examples of how you've successfully managed and motivated teams in the past. Think about specific challenges you've faced and how you overcame them, as this will demonstrate your ability to lead effectively.
✨Customer Service is Key
Be ready to discuss your approach to delivering excellent customer service. Have a few anecdotes prepared that highlight how you've resolved customer issues or improved service delivery. This will help convey your passion for customer satisfaction, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, company culture, or specific goals for the aftersales department. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
