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- Tasks: Create outstanding customer experiences and assist with vehicle sales.
- Company: Join Arnold Clark, a leader in the automotive industry with a focus on teamwork.
- Benefits: Enjoy 33 days holiday, generous discounts, private healthcare, and career progression.
- Other info: Diverse and inclusive workplace with strong support for employee growth.
- Why this job: Be a Product Genius and make a real impact on customers' journeys.
- Qualifications: Confident communicator with a full UK driving licence and a passion for learning.
The predicted salary is between 22000 - 26000 £ per year.
We’re currently looking for Customer Service Executives to create an outstanding customer experience in our East Hamilton Street branch in Greenock and help customers get excited about our products.
Why choose us:
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours: You’ll work a five-day week on a set rota that includes weekends (38 hours per week).
About The Role: At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch. This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player, who is looking for clear career progression into car sales.
Day-to-day duties:
- Preparing the showroom and cars for the day ahead
- Assist with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
Essential Skills:
- You’ll be a confident communicator who understands that a positive attitude gets great results
- Willingness to go the extra mile
- A full UK driving licence
- As happy working on your own initiative as you are in a team
- One of our company values is progression, so it’s vital you are eager to progress within this role to car sales
Our Culture: Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
Customer Service Executive in Greenock employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Greenock
✨Tip Number 1
Get to know the company inside out! Research Arnold Clark, their products, and their values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Executive, you'll need to be a confident communicator. Role-play with friends or family to get comfortable discussing how you'd enhance the customer journey.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining Arnold Clark and becoming a Product Genius!
We think you need these skills to ace Customer Service Executive in Greenock
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see how excited you are about creating amazing experiences for our customers.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the role. We love seeing how your background aligns with what we’re looking for in a Product Genius!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. No need for fluff – just show us what you've got!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Arnold Clark
✨Know Your Products
Before the interview, make sure you’ve done your homework on the vehicles and products offered by the company. Being able to discuss specific models and their features will show that you’re genuinely interested and ready to be a Product Genius.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your ability to create an outstanding customer experience will resonate well with the interviewers, as it aligns perfectly with the role.
✨Demonstrate Team Spirit
Since this role involves working closely with a team, be ready to discuss how you collaborate with others. Share stories that illustrate your teamwork skills and how you contribute to a positive work environment.
✨Express Your Eagerness to Learn
The company values progression, so convey your enthusiasm for learning and growing within the role. Talk about your thirst for knowledge and how you plan to develop your skills in customer service and sales.