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- Tasks: Coordinate service calls and provide excellent customer support in a dynamic garage environment.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration and unique perspectives.
- Benefits: Enjoy 33 days' holiday, generous discounts, private healthcare, and opportunities for training.
- Why this job: Be part of a team that makes a real difference in customer service and workshop efficiency.
- Qualifications: Strong communication skills, attention to detail, and the ability to multitask under pressure.
- Other info: Great career progression opportunities in a supportive and nurturing environment.
The predicted salary is between 30000 - 42000 £ per year.
We are recruiting for an efficient and personable Service Co-ordinator at our Autoparts Garage Equipment Services, Glasgow.
We offer:
- 33 days' holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours: Full time: Monday - Friday, 44 hours per week covering various shifts between 7.30am - 6pm.
About the role: As an Arnold Clark Garage Equipment Service Co-ordinator, you will be working with our field-based engineers arranging calls for them to attend, pre-planned maintenance and repairs for our customers' workshops. You will deal with incoming calls and queries in a professional and prompt manner, making sure that you deliver excellent customer service every time. This role would suit somebody who can demonstrate great communication skills, is organised with strong attention to detail and high levels of accuracy, even under pressure - while also being able to work well as part of a team.
Day-to-day duties:
- Delivering excellent customer service over the phone and by email.
- Answering calls and dealing with customer queries.
- Providing costs and estimates to our customers.
- Co-ordinating and arranging work for our field-based engineers.
- Managing the field-based engineers' job status on our computer system.
- Managing calls within health & safety guidelines.
- Inputting bookings onto our internal systems.
- Working with colleagues and other departments to ensure a seamless service is provided to our customer.
- Invoicing and administrative duties as required.
Essential skills:
- Excellent communication and interpersonal skills.
- Fantastic telephone manner.
- Ability to show initiative and work efficiently as part of a team.
- High levels of accuracy and attention to detail.
- Ability to multi-task, even under pressure.
Our Culture: Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Service Co-ordinator in Glasgow employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Co-ordinator in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arnold Clark. Understand their values and culture, and think about how you can fit into that. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think of examples from your past experiences that showcase your communication skills and ability to handle pressure. We want to see how you shine!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you’re serious about the position.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’d be a perfect fit for the Service Co-ordinator position at Arnold Clark.
We think you need these skills to ace Service Co-ordinator in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about delivering excellent customer service, make sure your application highlights your communication skills. Use examples that showcase how you've effectively dealt with customers in the past.
Be Organised and Detail-Oriented: We love a candidate who can juggle multiple tasks while keeping everything in check. In your application, mention any experiences where you’ve had to manage various responsibilities and how you ensured accuracy under pressure.
Tailor Your Application: Don’t just send a generic application! Make it personal by aligning your skills and experiences with what we’re looking for in a Service Co-ordinator. This shows us you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Arnold Clark
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Co-ordinator role. Familiarise yourself with the day-to-day duties and essential skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Show Off Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've successfully handled customer queries or worked as part of a team in the past. Practising your responses can help you convey your thoughts clearly and confidently during the interview.
✨Demonstrate Your Organisational Skills
Being organised is crucial for a Service Co-ordinator. Think of specific instances where you managed multiple tasks or projects simultaneously. Share these examples to illustrate your ability to stay on top of things, even under pressure.
✨Embrace the Company Culture
Research Arnold Clark’s culture and values before your interview. Be ready to discuss how you can contribute to their diverse and inclusive workplace. Showing that you align with their mission and values can set you apart from other candidates.
