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- Tasks: Handle customer complaints and enquiries, ensuring quick resolutions.
- Company: Leading automotive services company with a focus on employee development.
- Benefits: 33 days annual leave, flexible working options, and a supportive culture.
- Why this job: Join a diverse team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and attention to detail required.
- Other info: Great opportunities for personal and professional growth.
The predicted salary is between 28800 - 48000 £ per year.
A leading automotive services company is seeking an experienced Customer Services Advisor to join their team in Glasgow. The role involves handling customer complaints and enquiries, ensuring swift resolution by liaising with branches.
Essential skills include strong communication and accuracy.
This position offers 33 days of annual leave, flexible working options, and a diverse workplace culture where employees are valued and developed.
Hybrid Customer Service Advisor: Resolve Complaints in Glasgow employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service Advisor: Resolve Complaints in Glasgow
✨Tip Number 1
Make sure you know the company inside out! Research their values, services, and recent news. This will help us tailor our conversations and show that we’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role is all about resolving complaints, we should be ready to demonstrate how we can handle tricky situations with ease. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give us insider tips and might even lead to a referral, which can really boost our chances of landing that interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily and stay updated on any new opportunities that pop up.
We think you need these skills to ace Hybrid Customer Service Advisor: Resolve Complaints in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and complaint resolution. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors – accuracy matters to us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application, and you’ll get to see all the details about the role and our company culture!
How to prepare for a job interview at Arnold Clark
✨Know the Company Inside Out
Before your interview, do some research on the automotive services company. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Prepare for Common Scenarios
Since the role involves resolving complaints, think of specific examples from your past experience where you've successfully handled difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and concisely.
✨Showcase Your Communication Skills
Strong communication is key for this position. During the interview, practice active listening and articulate your thoughts clearly. You might even want to ask clarifying questions to demonstrate your engagement and ensure you fully understand the interviewer's queries.
✨Highlight Your Attention to Detail
Accuracy is essential in customer service roles. Be prepared to discuss how you ensure accuracy in your work. You could mention any tools or methods you use to double-check information or how you handle data entry tasks to avoid mistakes.
