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- Tasks: Provide exceptional customer service and assist across departments for smooth operations.
- Company: Join the Bumblebee EV team at Arnold Clark, a leader in the automotive industry.
- Benefits: Enjoy 33 days' annual leave, flexible hours, discounts, private healthcare, and a pension.
- Why this job: Be the face of Bumblebee and make a real difference in customer experiences.
- Qualifications: Strong communication skills and the ability to multi-task in a fast-paced environment.
- Other info: Join a diverse and inclusive workplace that values collaboration and personal growth.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting a proactive and enthusiastic Customer Service Advisor to join our Bumblebee EV team within our Kilbirnie Street Head Office, in Glasgow.
What We Offer
- 33 days’ annual leave
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension
- …and much more
Hours
Full time: Monday – Friday 8.30am – 5pm
About The Role
As a Customer Service Advisor, you will be the face of Bumblebee and provide our customers with exceptional service from first contact. You will also assist across departments to help facilitate a smooth and effective service. This role will suit someone with a positive and outgoing personality who loves to give the best customer service they can, every time. A keen eye for detail and a calm approach to a busy and fast-paced environment will be essential for the successful candidate.
Day-to-day duties
- Responding to email and telephone queries in a timely manner
- Assisting with customer complaints
- Managing ticket assignment within our CRM system
- Responding to customer and internal sales enquiries regarding order and stock status updates, including promptly issuing any test certificates
- Liaising with other internal departments including Logistics and Sales to ensure timely order flow management
- Managing daily inbound calls and diverting where required
Essential Skills
- Ability to multi-task
- Strong communication skills
- Ability to adapt and think on your feet
- Active listening skills
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Customer Service Advisor in Glasgow employer: Arnold Clark.
Contact Detail:
Arnold Clark. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bumblebee EV and Arnold Clark. Understanding their values and culture will help you connect better during the conversation.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be a pro at handling queries. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. This will demonstrate your ability to adapt and think on your feet.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Bumblebee EV.
We think you need these skills to ace Customer Service Advisor in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight your communication skills and any experience in a fast-paced environment to show us you’re the right fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you love providing exceptional customer service and how you can contribute to our Bumblebee team.
Show Off Your Personality: We’re looking for someone with a positive and outgoing personality, so don’t be afraid to let that shine through in your application. Share examples of how you’ve gone above and beyond for customers in the past!
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and get you one step closer to joining our team!
How to prepare for a job interview at Arnold Clark.
✨Know the Company
Before your interview, take some time to research Bumblebee and its values. Understanding their commitment to customer service and their culture will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Prepare examples of how you've effectively handled customer queries or complaints in the past. This will demonstrate your ability to communicate clearly and empathetically.
✨Demonstrate Multi-tasking Abilities
Think of scenarios where you successfully managed multiple tasks at once. Be ready to discuss how you prioritised your workload and maintained a calm approach in busy situations, as this is crucial for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
