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- Tasks: Manage customer accounts, handle queries, and ensure accurate record-keeping.
- Company: Join Arnold Clark, a diverse and inclusive workplace in Glasgow.
- Benefits: Enjoy 33 days' annual leave, flexible hours, and generous employee discounts.
- Why this job: Be part of a team that values collaboration and personal growth.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Great opportunity for career development in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
We're recruiting for an organised, meticulous Credit Controller to join our Leasing department within our Head Office in Glasgow.
We offer:
- 33 days' annual leave
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension
- ...and much more
Hours: Full time: Monday - Friday 8.30am - 5pm
About the role: As our new Credit Controller, you'll be responsible for keeping meticulous records and a watchful eye on customer accounts. Among your duties will be the allocation of cash, reconciliation of customer accounts and handling queries in a professional manner. You'll also have to ensure customer accounts are up to date and track overdue accounts. You'll need a high degree of accuracy with figures, and superb attention to detail. As the role also necessitates speaking directly with customers on the phone, you'll need to handle potentially difficult situations in a sensitive and professional manner.
Day-to-day duties:
- Logging bank payments from customers on our systems
- Allocating customer payments with a high level of accuracy
- Dealing with customer queries
- Taking card payments via telephone
- Reconciling accounts
- Chasing overdue payments by letter and telephone
Essential skills:
- An excellent telephone manner
- Strong communication and influencing skills
- The ability to work well as part of a team
- Knowledge of using Microsoft Office
- Great multi-tasking abilities
Nice to have (but not essential): Previous experience working with members of the public.
Our Culture: Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Credit Controller in Glasgow employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arnold Clark. Understand their values and culture, and think about how you can fit into that. This will help you stand out and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to credit control and customer service. Role-play with a friend or in front of the mirror to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! During the interview, highlight your attention to detail and communication skills. Share specific examples from your past experiences where you successfully managed customer accounts or resolved queries.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Credit Controller in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your experience with customer accounts, cash allocation, and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your meticulous nature aligns with our needs. Don’t forget to mention your excellent telephone manner and communication skills!
Showcase Your Attention to Detail: As a Credit Controller, accuracy is key. In your application, provide examples of how you've demonstrated attention to detail in previous roles. We love seeing candidates who take pride in their work and can keep meticulous records.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Arnold Clark
✨Know Your Numbers
As a Credit Controller, you'll be dealing with figures all day long. Brush up on your numerical skills and be prepared to discuss how you ensure accuracy in your work. Maybe even bring examples of how you've successfully managed accounts in the past!
✨Master the Art of Communication
Since you'll be handling customer queries and potentially tricky situations, practice your telephone manner. Role-play with a friend or family member to get comfortable with addressing concerns professionally and empathetically.
✨Showcase Your Organisational Skills
Being organised is key in this role. Prepare to talk about your methods for keeping track of customer accounts and managing multiple tasks. Consider bringing a planner or digital tool that you use to stay on top of your workload.
✨Research the Company Culture
Understanding Arnold Clark's commitment to diversity and inclusion can give you an edge. Be ready to discuss how your values align with theirs and how you can contribute to a positive team environment. This shows you're not just interested in the job, but also in being part of their culture.
