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- Tasks: Assist customers and manage rental operations in a fast-paced environment.
- Company: Join Arnold Clark, a leading name in the rental industry.
- Benefits: Enjoy 33 days' leave, flexible hours, discounts, and private healthcare.
- Why this job: Gain valuable customer service skills while working towards a recognised qualification.
- Qualifications: GCSEs in Maths, English, and one other subject; strong communication skills.
- Other info: Full training provided with a mentor to guide your journey.
The predicted salary is between 800 - 1400 £ per month.
We are excited to be offering a Rental Apprenticeship at Arnold Clark. As a Rental Apprentice, you will develop excellent customer service skills and learn to work as part of a busy, fast-paced team.
We offer:
- A mentor to support you in the workplace.
- A dedicated training and development coach to support your learning journey.
- Full training on all 'in-house' and external systems and applications.
- Uniform.
- Help to achieve your driving licence in your second year of training with free lessons and two attempts at your test.
- All the benefits available to existing Arnold Clark employees: 33 days' annual leave, flexible leave, generous employee discounts, private healthcare, workplace pension, and much more.
Location: Various branches across Glasgow.
Hours: Full time: 39 hours per week.
About the role: As a Rental Apprentice, you will work closely with both the customers and our employees to make sure the customers' needs are met. This apprenticeship will provide you with the training and experience to work confidently with customers and to participate fully in the daily operations of a branch. You will receive on-the-job training and be trained at GTG Training, regularly assessed as you work towards achieving a Digital Application Support SCQF Level 6 qualification along with a customer service qualification.
This role would be suited to someone who is an excellent communicator, well-organised and willing to learn, with a strong passion for customer service.
Day-to-day duties include:
- Answering customer enquiries both by telephone and face to face.
- Dealing with customer enquiries and complaints in an efficient and professional manner.
- Turning enquiries into reservations.
- Checking in/out rental vehicles.
- Using various computer systems.
- Organising deliveries and collections.
- Liaising with internal/external departments.
- Fleet maintenance and management.
- Running daily reports and ensuring they are acted upon.
- Driving and parking vehicles, including cars/vans/minibuses (only if a FULL licence holder and company insurance standards are met).
- Attending training courses provided by the company as and when required (this may include travelling and/or overnight stays).
- Mystery shopping local competitors to maintain and develop awareness of market trends.
- Participating fully in the daily operations of the branch.
- Helping control expenditure and make the branch profitable.
- Providing cover at other branches when required (subject to travel arrangements).
Essential skills:
- Gained GCSE or accredited equivalent in Maths, English and one other subject.
- Good levels of literacy and numeracy.
- Strong communication skills.
- A passion for great customer service.
- Willingness to learn and listen to instructions.
- Ability to build good relationships with your team and other departments.
- Ability to ask questions and learn quickly on the job.
- Willing to use your own initiative.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check. Only successful candidates will be contacted for interview. We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). It is best to apply right away to ensure you are considered for this role.
Apprentice Rental Advisor in Glasgow employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Rental Advisor in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arnold Clark. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a mate or family member and do some mock interviews. Focus on common questions like 'Why do you want to work here?' or 'How would you handle a difficult customer?'. The more you practice, the more confident you'll feel when it’s your turn.
✨Tip Number 3
Dress to impress! Even though it's an apprenticeship, first impressions matter. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent Arnold Clark well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Apprentice Rental Advisor in Glasgow
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, make sure to highlight your enthusiasm for customer service. We want to see that you genuinely care about helping others and are excited about the opportunity to learn and grow in this area.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Rental Apprentice role. Mention specific skills or experiences that relate directly to the job description, so we can see why you’d be a great fit.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand your qualifications and motivations.
Apply Through Our Website: Make sure to apply through our website for the best chance of being considered. It’s the easiest way for us to track your application and ensure it gets into the right hands quickly!
How to prepare for a job interview at Arnold Clark
✨Know the Company
Before your interview, take some time to research Arnold Clark. Understand their values, services, and what makes them stand out in the rental industry. This knowledge will help you answer questions more confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Rental Apprentice, customer service is key. Prepare examples from your past experiences where you've successfully handled customer enquiries or complaints. Highlight your communication skills and how you can turn challenges into positive outcomes.
✨Practice Common Interview Questions
Think about the types of questions you might be asked, such as 'How do you handle difficult customers?' or 'What would you do if you were unsure about a task?' Practising your responses will help you articulate your thoughts clearly during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what a typical day looks like. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.