At a Glance
- Tasks: Manage service bookings and ensure smooth communication with drivers and garages.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration.
- Benefits: Enjoy 33 days of annual leave, flexible hours, and generous employee discounts.
- Other info: Dynamic environment with opportunities for career advancement.
- Why this job: Be part of a team that prioritises customer service and personal growth.
- Qualifications: Confident phone skills, Microsoft Office knowledge, and a willingness to learn.
The predicted salary is between 22000 - 26000 £ per year.
We are looking an enthusiastic and confident Service Administrator to join our South Street Vauxhall/Peugeot/Citroen/DS/Mazda branch in Glasgow.
- We Offer
- 33 days’ annual leave
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension
- …and much more
- Hours
Full time: Monday – Friday 8am – 5.30pm and alternate Saturdays 8am-12pm.
About The Role
In this role, you will ensure that vehicles are serviced and maintained as per the manufacturers’ service intervals and that we make this easy and smooth for each driver.
This role would be ideal for someone who is confident on the phone and thrives to deliver the best customer service.
It would also be an advantage to have a good knowledge of Microsoft Office.
- Day-to-day duties
- Answering all phones calls related to services and repairs
- Dealing with emails and updating our system to ensure all information is accurate
- Arranging booking for services, repairs, MOTs and recalls when required and liaising directly with the driver to ensure they are kept up to date
- Arranging loan vehicle as and when required
- Speaking with garages ensuring bookings have been made and dealing with any queries
- Liaising with other departments within Arnold Clark.
Essential Skills
- Confident telephone manner
- Knowledge of Microsoft Office
- Ability to multitask
- An eagerness to learn other roles within the department
- Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace.
We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated.
We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work.
Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark , visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure checks.
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Aftersales Administrator in Glasgow employer: Arnold Clark
Arnold Clark is an exceptional employer, offering a dynamic work environment at our Kia branch in Linwood, where you can thrive as a Sales Consultant. With a focus on employee well-being, we provide flexible working hours, private healthcare, and generous annual leave, ensuring a healthy work-life balance. Join us to develop your career in a supportive culture that values strong customer relationships and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Administrator in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Arnold Clark. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Arnold Clark before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Aftersales Administrator in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Arnold Clark:Your cover letter is your chance to shine! Tell us why you want to work at Arnold Clark specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Arnold Clark!
How to prepare for a job interview at Arnold Clark
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
