Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle repair processes efficiently.
- Company: Join Arnold Clark, a company that values talent and community.
- Benefits: 33 days' holiday, retail discounts, private healthcare, and training opportunities.
- Other info: Full-time role with potential for career progression in a supportive environment.
- Why this job: Be the face of customer satisfaction and make a real difference every day.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
We are currently recruiting for a new Service Advisor to help us at our Edinburgh Seafield Service Centre.
- 33 days' holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Opportunities for training and progression
- Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. This customer-facing role will be a great fit for someone who's already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
- Maintaining customer records such as vehicle details and service histories accurately and efficiently
- Maintaining knowledge of aftersales products and services, upselling where appropriate
- Making sure the customer database is updated and accurate at all times
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner
- Demonstrable computer literacy and knowledge of IT systems and applications
- Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers
- Good core administration skills to accurately capture customer details to the required standards
- A full UK driving licence
- Experience of upselling products or services
We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Locations
SERVICE ADVISOR ~ CUSTOMER SERVICE in Glasgow, North East employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SERVICE ADVISOR ~ CUSTOMER SERVICE in Glasgow, North East
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arnold Clark. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and experience, especially in handling difficult situations. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and polished for your interview. It shows that you take the opportunity seriously and respect the company culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace SERVICE ADVISOR ~ CUSTOMER SERVICE in Glasgow, North East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Service Advisor role. Highlight your customer service experience and any relevant achievements to show us why you're the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us about your passion for customer service and how you’ve gone above and beyond in previous roles. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your application showcases your strong communication skills. Use clear and concise language to demonstrate your ability to explain complex information.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can easily keep track of your application status!
How to prepare for a job interview at Arnold Clark
✨Know Your Customer Service Stuff
Brush up on your customer service experience and be ready to share specific examples of how you've exceeded customer expectations in the past. Think about situations where you resolved issues efficiently and left customers happy.
✨Familiarise Yourself with the Role
Make sure you understand the responsibilities of a Service Advisor. Review the job description closely and think about how your skills align with their needs, especially around handling customer requirements and maintaining accurate records.
✨Show Off Your Communication Skills
Prepare to demonstrate your strong communication abilities. Practice explaining complex information clearly and concisely, as this will be crucial in helping customers understand their service and repair options.
✨Be Ready to Upsell
Since upselling is part of the role, think of examples where you've successfully upsold products or services before. Be prepared to discuss how you can identify opportunities to enhance customer experiences while benefiting the company.